Kreta Suraksha Bhawan 11 A, Mirza Ghalib Street, 4th Floor, Kolkata - 700087 Phone: (033) 2205 3700
View More ยป
Consumer Affairs Department Government of West Bengal Kreta Suraksha Bhawan 11 A, Mirza Ghalib Street, Kolkata - 700087
Phone: (033) 2209 3700, 2252 2304 Fax: (033) 2252 0053
Email: cad-wb@nic.in Website: www.wbconsumers.gov.in
Several efforts have been made in the past for strengthening and improving the Public Service delivery mechanism. This includes Citizens' Charters and the Right to Information. The West Bengal Right to Public Services Act, 2013 is an important legislation in the field of delivery of services to the citizen. The right of the citizen has been put first through mechanism charted in the Act, and Rules made thereunder for clear identification of the services, authorities responsible for delivering such services within the bureaucratic hierarchy, and accountability of its different layers. The Act will address the growing demand of citizens for improved and transparent delivery of public service and will ensure a time frame for delivery of such service.
Appointment of Commissioner, WBRTPS Commission
WBRTPS Commission starts functioning
Consitution of WBRTPS Commission
Appointment of Chief Commissioner, WBRTPS Commission
Gazette Notification (Appointed date on which the Act came into force)
Gazette Notification (Rule)
Gazette Notification (Act)