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Services at a glance
Sl. No.
Name of the Department
Notified Services
Designated Officer
Appellate Officer
Reviewing Officer
Notification No. & Date
Designation
Time Frame
Designation
Time Frame
Designation
Time Frame
1
Agricultural Marketing
1
Issue of construction permission for setting up new cold storages
Director of Mktg. & Ex-Officio Addl. Dir. Of Agri (Mktg.), W.B.
45 days
Joint Secretary
30 days
Principal Secretary
30 days
361-AM/O/9M-85/2013 DT. 09.03.2015
2
Issue of new License after completion and observation of Technical formalities
3
Renewal of Cold Storage License
4
Permission of Loading to the extension of capacity
5
Permission of Loading to the extension of chamber
6
Issue of New License for Warehouse
7
Renewal of Warehouse License
8
Issue of extended capacity of Warehouse
2
Agriculture
1
Authorization letter for carrying on fertilizer business, storage & movement
Asstt. D.A. (Admin.) of the sub-div. and D.D.A. (Admin.) of the District and D.D.A. (Manures & Fertilizers), W.B. in their respective jurisdiction.
30 days after receipt of application as per the fertilizer (control) order, 1985.
DAWB & EOS
30 days
Principal Secretary / Secretary, Department of Agriculture.
60 days
2378-Estab(Sectt.)/1M-15/2013 DT. 24.06.2015
2
License for carrying on insecticide business
D.D.A. (Admin.) of the District and Jt. D.A. (P.P. & Q.C.), W.B. in their respective jurisdiction.
60 days after receipt of application as per insedcticides Act, 1968 with insecticide Rules, 1971.
DAWB & EOS
31 days
Principal Secretary / Secretary, Department of Agriculture.
61 days
3
Licence for carrying on seed business
Asstt. D.A. (Admin.) of the respective Sub-division, D.D.A. (Admin.) of the District and Jt. D.A. (Extension), W.B. in their respective jurisdiction.
30 days after receipt of application as per the Seeds Act, 1966 & Seeds Rules, 1968
ADG(G) and Officer of similar rank
30 days
DAWB & EOS
60 days
4
Certificatrion of Foundartion and Certified seed
Asstt. D.A. (Admin.) seed certification.
200 days depending on crop duration)
DDA (Seed Certification)
30 days
DAWB & EOS
61 days
5
Techical Advisory service to the cultivations
Authorised officials at the Block level and Asstt. Directors of Agriculture at Block and Sub-Divisions / Districts.
Maximum 7 working days after receiving written application
Addl DA(G) & Officer of similar Rank
31 days
DAWB & EOS
62 days
3
Backwaed Classes Welfare
1
Issuance of Cast Certificates to the (Schduled Casts) (Scheduled Tribes) and (Other Backward Classes)
Sub-Divisional Officer in case of Sub-Divisions and District Welfare Officer, Kolkata and ex-officio Joint Director / Deputy Director in case of Kolkata District.
4 (four) weeks from the date of submission of application with all required papers / documents.
District Magistrate
4 (four) weeks from the date of submission of appeal with all required papers / documents.
Joint Commissioner for Reservation and ex-officio Joint Secretary, Backward Classes Welfare Department
4 (four) weeks from the date of submission of second appeal with all required papers / documents.
182-BCW & 3755-BCW DT. 16.01.2015 & 08.11.2013
4
Consumer Affairs
1
Manufacturing Licence
Controller, Directorate of Legal Metrology
75 days
Additional Secretary
30 days
Secretary
30 days
2931-CA/RTPS/O/2C-1/14 DT. 17.12.2014
2
Dealership Licence
3
Repairing Licence
4
Packer's Registration
5
Co-operation
1
Registration of cooperative Society (Primary other than Coop. Credit structure entity)
Range ARCS / DRCS, Jt. RCS (KMAH/RTAH)
60 days from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules
Registrar of Co-operative Societies, West Bengal
Joint Secretary to the Govt. of West Bengal
1971-Coop./152/14 DT. 24.12.2014
2
Registration of cooperative Credit structure entity
Range ARCS / DRCS, Jt. RCS (KMAH/RTAH) / Addl RCS
30 days from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules
Registrar of Co-operative Societies, West Bengal
Joint Secretary to the Govt. of West Bengal
3
Registration of cooperative Society (Central)
JRCS (Zone) / Addl. RCS
60 days from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules
Registrar of Co-operative Societies, West Bengal
Joint Secretary to the Govt. of West Bengal
4
Registration of cooperative Society (Apex)
Addl RCS Coop. Dte (HQ)
60 days from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules
Registrar of Co-operative Societies, West Bengal
Joint Secretary to the Govt. of West Bengal
5
Amendment of bye Laws (Primary othe than coop. Credit structure entity)
Range ARCS / DRCS, Jt. RCS (KMAH/RTAH)
60 days from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules
Registrar of Co-operative Societies, West Bengal
Joint Secretary to the Govt. of West Bengal
6
Amendment of bye Laws cooperative Credit structure entity
Range ARCS / DRCS, Jt. RCS (KMAH/RTAH)
60 days from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules
Registrar of Co-operative Societies, West Bengal
Joint Secretary to the Govt. of West Bengal
7
Amendment of Bye Laws (Central)
JRCS (Zone)
60 days from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules
Registrar of Co-operative Societies, West Bengal
Joint Secretary to the Govt. of West Bengal
8
Amendment of Bye Laws (Apex)
Addl RCS, Coop Dte (HQ)
60 days from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules
Registrar of Co-operative Societies, West Bengal
Joint Secretary to the Govt. of West Bengal
9
Providing certified copies relating to Primary & Central Coop. Society
ARCS / DRCS (Ranges) Jt. RCS (Law), Co-op Dte (HQ) Jt RCS (KMAH/RTAH)
Two weeks from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules
Registrar of Co-operative Societies, West Bengal
Joint Secretary to the Govt. of West Bengal
10
Providing certified copies relating to Apex coop. Society
Addl. RCS Coop Dte (HQ)
Two weeks from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules
Registrar of Co-operative Societies, West Bengal
Joint Secretary to the Govt. of West Bengal
6
Environment
1
Disposing of Application for commercial utilization of bio-resources
Prakash Pradhan Research Assistant, West Bengal Biodiversity Board
45 days
Sr. Research Officer, West Bengal Biodiversity Board
30 days
Member Secretary, West Bengal Biodiversity Board
30 days
2937/EN/A-02/2013 (Pt.-I) DT. 24.11.2014
2
Application for CFE & CFO for Green Category of small industry
General Managers of District Industries Centres of C&SSI Deptt, GoWB & OC of the SDIC of Siliguri, Durgapur & Haldia (on the basis of delegation of power)
4 months
Member Secretary
1 month
Chairman
15 days
EN/3107/1A-02/2013(Pt.-I) DT. 20.12.2013
3
Application for CFE for oranage categories of small industries
General Managers of District Industries Centres of C&SSI Deptt, GoWB & OC of the SDIC of Siliguri, Durgapur & Haldia (on the basis of delegation of power)
5 months
Member Secretary
2 month
Chairman
15 days
4
Application for CFE & CFO for Green / orange / red categories of industries except such industries require EIA clearance from SEIAA, DG Set, Health care units (upto 50 beds).
In cahrge Regional Office, WBPCB
6 months
Member Secretary
3 month
Chairman
15 days
5
Application for CFE & CFO for Green / orange / red categories of big industries, CFO for Health care units (Above 50 beds) and CFO (1st time for industries and project invilving EIA clearance and CFO & CETP.
In cahrge Regional Office, WBPCB
7 months
Member Secretary
4 month
Chairman
15 days
6
Application for CFE for industries and projects involving EIA clearance.
In cahrge EIM Cell, WBPCB
8 months
Member Secretary
5 month
Chairman
15 days
7
Application for CFE & CFO for Brick Fields
DL & LRO in consultatation with sreening & security committee at Dist. Level as per notification of Deptt. of Enviornment, GOWB
9 months
Member Secretary
6 month
Chairman
15 days
8
Application for CFE & CFO for stone quarries and stone crushing units
BDO & SDO of the Dist.(on the baisi of delegation of power.
10 months
Member Secretary
7 month
Chairman
15 days
9
Application for Commercial utilization of bir-resources
Senior Research Officer, West Bengal Biodiversity Board
45 days
Member Secretary,West Bengal Biodiversity Board
Chairman, West Bengal Biodiversity Board
EN/2789/A-02/2013 (Pt.-I) DT 12.11.2013
7
Fire & Emergency Services
1
Furnishing report of Fire Occurrence to the assurance company or other person under section 8 of West Bengal Fire Services Act,1950
Director General
15 days from the date of receipt of application
Secretary/principal Secretary/Additional Chief Secretary
-
1525/FES/N/2E-13/2013,dt. 11.11.2013
2
Fire Safety Certificate(including renewal) under section 11C of West Bengal Fire Services Act,1950
Director General
60 days from the date of receipt of application
Secretary/principal Secretary/Additional Chief Secretary
-
2A.
Fire Safety Certificate(including renewal) under section 11C of West Bengal Fire Services Act,1950
Divisional Fire Officer of Concerned District
60 days from the date of receipt of application
Additional Director General
Additional Director General
3
Issuance of Fire License under section 14 of West Bengal Fire Services Act,1950
Collector Fire License
60 days from the date of receipt of application
Joint Secretary
Secretary/Principal Secretary/Additional Chief Secretary
3A
Issuance of Fire License under section 14 of West Bengal Fire Services Act,1950
District Magistrate(s) in case of storage of Kerosene Oil upto 2,000 lts.
60 days from the date of receipt of application
Joint Secretary
3B
Issuance of Fire License under section 14 of West Bengal Fire Services Act,1950
Deputy Director in case of North Bengal
60 days from the date of receipt of application
Director
Additional Director General
4
License for letting of rockets under section 9 of West Bengal Services Act,1950
Collector Fire Licennse
60 days from the date of receipt of application
Joint Secretary
Secretary/Principal Secretary/Additional Chief secretary
5
Temporary Structure under section 23A of West Bengal Fire Services Act,1950
Director
15 days
Additional Director General
Director General
5A.
Temporary Structure under section 23A of West Bengal Fire Services Act,1950
Divisional Fire Officer
15 days
Director
Additional Director General
8
Food & Supplies
1
Issue of new Ration Cards(R.O.-1)
Inspector / Sub-Inspector (Block)/Rationing Officer having Jurisdiction
30 days for MR (Rural) areas.30 days for SR (Urban) areas
SCF&S / DDR
15 days for MR(Rural) areas. 15 days for SR(Urban) areas
DCF&S / DR
15 days for MR (Rural) area. 15 days for SR (Urban) areas
1484-FS/Esctt./Food/4P-05/13 DT. 14.05.2015
2
Change of Address,Age,Name.Sub-name, Head of family in R.C.(R.O.-2)
Inspector / Sub-Inspector (Block)/Rationing Officer having Jurisdiction
30 days for MR(Rural areas.30 days for SR(Urban) areas
3
Duplicate Ration Cards against demaged defected
Inspector / S.I. (Block) / R.O. having jurisdiction
30 days for MR (Rural) areas, 30 days for SR (Urban) areas
4
Surrender and transfer of Ration Cards
15 days for MR(Rural) areas. 15 days for SR(Urban) areas
5
Revalidation of Ration Cards
9
Health and Fmily Welfare
1
Issuance of Birth Certificate
Supdt. of Hospital where Sub-Registrar appointed
within 48 hours of Birth or before discharge / Transfer of Baby which is earlier
CMOH / Principal
DHS / DME
HF/O/GA/3885/W-77/2013 DT. 02.12.2013
2
Medical Certification of cause of Death
Suptd. of Hospital
within 5 hours of death (1 hour in case of cornea transplant)
3
Issuance CE License
CMOH of District / DDHS Admin at KMC
90 days from submission of application (as CE Act & Rules)
Spl. Secretary (as per CF Act & Rules)
Secretary of the Department
4
Issuance of PCPNDT License
District appropriate authority
90 days from submission of application (no limit as per PCPNDT Act)
State Appropriate authority as per PCPNDT Act
5
Dispensing of free durgs and consumables under JSSK
Supdt. / BMOH at Hospital / BPHC
Zero delay
CMOH / Principal
DHS / DME
6
Disbursement of incentive for Institutional Delivery under JSY
before discharge / transfer of mother
7
Issuance of disability Certification
90 days from submission of application (no time limit as per Disibility Act)
8
Medico Legal Certification of injury report
Medical Officer first attending the injured
7 days of examination
Supdt. Of Hospital
CMOH / Principal
9
Medical Fitness Certification
Supdt. Of Hospital / CMOH
DHS / DME
Secretary of the Department
10
Issuance of Drag license
Dy. Director, Drug Control
90 days from submission of application (no limit as per Drug Act)
Director, Drug Control
10
Higher Education
I. Directorate of State Archives :-
788-HE(Estt.)/1'O'-30/13 DT. 04.05.2015
1
Providing Certified Copies of Calcutta Gazette and Electroal Rolls
Assistant Director of State Archives.
30 days
Director of State Archives
15 days
Jt. Secy., H.E. Deptt.
10 days
2
Providing Search Cases.
Research Room In-Charge
II. West Bengal State Council of Higher Education :-
1
Conducting of inspection and submission of enquiry report in relation to introduction of new subjects / courses / programme in under graduate and post graduate level.
Joint Secretary, WBSCHE
one month from the date of receipt of proposal complete in al rexpect.
Member Secretary, WBSCHE.
15 days
Vice Chairman / Chairman, WBSCHE
7 days
2
Inspection for introduction of new degree colleges
3 month from the date of receipt of proposal complete in al rexpect.
2 months
one month
III. West Bengal College Service Commission :-
1
Recruitment / Selection of Assistant Professors, Librarians
Assistant Secretary, WBCSC
Two years from the date of publication of the advertisement
Secretary, WBCSC
2 months
Charman, WBCSC
One month
2
Recruitment of Principals in Government aided Colleges
One years from the date of publication of the advertisement
3
Conducting State Elegibility Test for intending Assistant Professors and Librarians.
Within one year from the last date of received of application in response to an advertisement subject to the visit of UGC team for result publication.
4
Miscellaneous application
Within four months from the last date of receipt of application.
One mont
15 days
IV. West Bengal Joint Entrance Examination Board :-
1
Conducting examinatins for admission toundergraduate / Post-graduate level professional courses.
Controller of examinations, WBJEEB
Six months from the date of notification.
Vice Chairman, WBJEEB
Two months
Chairman, WBJEEB
one month
2
Publication of results.
Controller of examinations, WBJEEB
Two months from the date of examinations.
One month
Fifteen days
3
Publication of rank card.
Controller of examinations, WBJEEB
Twenty days from the date of publication of results.
15 days
7 days
4
Issuance of duplicate rank card / admit card.
Section Officer, WBJEEB
One month from the date of application.
Controller of Examinations, WBJEEB
5
Conducting Counselling for allotment of seaqts for adminission.
Registrar, WBJEEB
Three months from the date of publication of the results.
Vice Chairman, WBJEEB
Two months
one month
6
Refund of fees to eligible candidates.
Accounts Officer, WBJEEB
Three months from the colsing date of Counselling
Registrar, WBJEEB
45 days
Vice-Chairman, WBJEEB
15 days
11
Labour
I. Directorate of Employees' Compensation, West Bengal
1688-GE/G/3A-20/2014 DT. 11.06.2015
1
Supply of certified copy of Judgement and orders
P.A. to Commissioner, Employees' Compensation, West Bengal
30 days
Commissioner, Employees' Compensation, 2nd Court, West Bengal
45 days
Commissioner, Employees' Compensation, West Bengal (Head Office)
60 days
2
Information regarding proceedings
7 days
II. Labour Commissionarate, West Bengal :-
1
Registration and Amendment of Certificate of Registration of Establishment of Principal Employer under the Contract Labour (Regulation and Abolition) Act, 1970 and Rules thereunder.
Assistant Labour Commissioner
30 days
Deputy Labour Commissioner
45 days
Labour Commissioner
60 days
2
Licensing of Contractors and Admendment, Renewal of Lecence under the Contract Labour (Regulation and Abolition) Act, 1970 and Rules thereunder.
3
Registration and renewal Changes of Certificates of Registration of Shops and Establishments under the West Bengal Shops & Establishment Act, 1963 and Rules thereunder.
4
Registration and amendment of certificate of registration of establishment under the Buildings and others contruction workers (Regulation of Employment and conditions of services) Act, 1996 and Rules therunder.
5
Registration and mendment of certificate of Registration of Establishment of Principal Employer under the Inter-State Migrant Workmen (Regulation of Employment and Condition of Services) Act, 1979 and Rules thereunder
6
Licensing of Contractors and Amendment, Renewal of Licences under the Inter-State Migrant workmen (Regulation of Employment and condition of services) Act, 1979 and Rules thereunder.
7
Registration and Amendment, Renewal of Certificate of Registration of the Motor Transport undertakings under the Motor Transport Workers Act, 1961 and Rules thereunder.
8
Licensing of Industrial Premises and Renewal of Licenses under the Beedi and Cigar Workers (Conditions of Employment) Act, 1966 and Rules thereunder.
90 days
9
Issuance of Registration Certificate as per the Trade Unions Act, 1926 to the Applicant Trade Unions.
Deputy Registrar of Trade Union
42 days
Deputy Labour Commissioner (Trade Union Section)
Registrar of Trade Union
III. Directorate of Boilers, West Bengal
1
Issuance of provisional order of Boiler under Form V.
Assistant Director of Boilers / Deputy Director of Boilers as applicable
15 days after satisfactory inspection
Joint Director of Boilers
45 days
Director of Boilers
60 days
2
Issuance of Final Certificate of Boiler under Form VI.
6 months after satisfactory inspection
3
Examination of Boiler under Registration
30 days from the date of receipt of the application for Registration
4
Inspection of Boilers for renewal of certificates
15 days from the date of receipt of the application
IV.Directorate of Factories, West Bengal
1
Approval of Factory plan
Inspector of Factories, W.B.
40 days
Jt. Chief Inspector of Factories, W.B.
45 days
Chief Inspector of Factories, W.B.
60 days
2
Registratio and Grant of license under the Factories Act, 1948.
Chief Inspector of Factories, W.B.
65 days
Joint Secretary, Labour Department
Additional Secretary / Special Secretary, Labour Department
V.Directorate of Employment
1
Registration of candidates in the Employment Exchange
Officer-in-Charge of the concerned Employment Exchange
Within 1 (one) working day from the date of report with requisite documents
Joint Diretor of Employument-in-Charge of the concerned district
15 days
Director of Employment, West Bengal
45 days
2
Validation of enrollment of job-seekers in Employment Bank
Officer-in-Charge of the Employment Exchange who is validating the enrollment
1 (one) working day after receipt of requisite documents from the concerned job-seeker
Nodal officer of Central Management Cell, Employment Bank
VI.West Bengal Labour Welfare Board
1
Scholarshjip / Stipend for higher studies (HS to Post Graduation) to the wards of the employees who have contributed to the Labour Welfare Fund
Deputy Welfare Commissioner
Within 120 days
Joint Welfare Commissioner
45 days
Welfare Commissioner
60 days
2
Book Grant for Class IX & Class X to the wards of the employees who have contributed to the Labour Welfare Fund
3
Financial Assistance to the Employees and their family members for critical disease who have contributed to the Labour Welfare Fund.
Within 60 days
12
Land & Land Reforms
1
Plot Information
B.L. & L.R.O.
2 days
S.D.L. & L.R.O.
15 days
D.L. & L.R.O.
30 days
1884-LP/5M-27/13, DT. 26.06.2015
2
Certifiedd copy of Record-of-Right (ROR)
3
Certifiedd copy of orders passed under WBLR & WBEA Act
13
Minority Affairs & Madrasah Education
1
Term Loan of National Monorities' Development & Finance Corporation
Administrative Officer, West Bengal Monirities' Development & Finance Corporation
3 months
General Manager, West Bengal Minorities' Development & Finance Corporation
30 days
Managing Director, West Bengal Minorities' Development & Finance Corporation
30 days
634-MD/O/1E(V)-52/13 DT. 18.03.2015 in modification No. 2079-MD/O/1E(V)-52/13 DT. 21.11.2013
2
Micro Finance (DSL) to SHGs
Manager (M.F.), West Bengal Minorities' Development & Finance Corporation
3
Minority Women Empowerment Programme
4
Education Loan
Manager (Education), West Bengal Minorities' Development & Finance Corporation
5
Merit-cum-Means Scholarship
6
Post-Matric Scholarship
7
Pre-Matric Scholarship
8
Post-Matric Stipend (Under Talent Support Programme)
9
Term Loan / Education Loan of NBCFDC
Administrative Officer, West Bengal Monirities' Development & Finance Corporation
10
Issuance of no objection certificate and Minority Status Certificate to the Minority Institution
Assistant Secretary, MA&ME Department
Deputy Secretary
Joint Secretary
11
Disposal of Application of Unaided Madrasahs
Deputy Director, West Bengal Madrasah Education Directorate
Joint Director
Director, Madrasah Education
14
Municipal Affairs
1.Water Supply
507/MA/O/C-4/1A-14/2013 DT. 01.11.2013
1.1
Sanction of new houe connection
Executive Officer for Municipality Notified Area Authority; Municipal Secretarty for Kolkata Municipal /Corporation, Secretary of the other Municipal Corporation
10 days from receipt of application
Chairperson for Municipalities / Notified Area Authorities; Municipal Commissioner for Kolkata Municipal Corporation; and Commissioner for the other Municipal Corporations
District Magistrate for the Municipalities and Notified Area Authorities; and Mayor for all the Municipal Corporations
1.2
Effecting of new house connection / shifting of water connection
45 days from receipt of application
1.3
Repairing of water supply line (Minor repairing)
7 days
1.4
Arresting leakage of water in mains and wash of ferrule
2 days
1.5
Change of shifting of ferrule
15 days
1.6
supply of water through taker / lorry
Within 24 hours of application
1.7
Stoppage of misuse of water due to malfunction / remooval of street taps etc.
10 days
1.8
Replacement of defective metter
30 days
1.9
Actions against illegal method of taking water from municipal mains
10 days
2. Sanction of building plan :
2.1
Approval of Site plan and building plan for the residential buildings having height of 14.5 meters or above
60 days
2.2
Sanction of Site plan and building plan for the residential buildings having height of 14.5 meters or above
2.3
Sanction of Site Plan and building plan for commercial or mixed use buildings
2.4
Sanction of Site Plan and building plan for Institutional buildings
2.5
Sanction of plan for addition, alteration or repairing of old buildings
2.6
Initiating actions against illegal buildings / building activities.
15 days
3. Birth & Death Registration
3.1
Issuance of Birth and Death Certificate
Within 3 days after receiving report from the concerned Health Centre / Hospital / Nursing Home - if reported within 21 days from occurrence of Birth and Death
3.2
Birth Certificate in case of domestic bieth or death
7 days after receiving report form the concerned Health Centre / Hospital / Nursing Home - if reported within 21 days from occurrence of Birth and Death
3.3
Issuance of copy of Birth and Death Certificagte
Within 7 days, if recorded after the birth and death
3.4
Issuance of Cremation certificate
At the time of cremation from the crematorium / burial ground, if cremated or buried, as the case may be, in a crematirium / burial gound of a Urban Local Body.
3.5
Correction of records related to Birth or Death Cretificate
15 days
4. Enlistment of Profession Trade and Calling and other licences
4.1
New Enlistment Certificate
30 days
4.2
Renewal
10 days
4.3
Registration of cart, carriage, etc.
15 days
5. Assessment
5.1
Assessment of new holding, partition, change of name / correction of records
60 days
5.2
Issuance of any type of certificate or certified copy
5.3
Licence for advertisement
45 days
5.4
Licence of private market
60 days
6. Conservancy
6.1
Garbage Cleaning
2 days
6.2
Removal of animal carcass
1 day
6.3
Cleaning of drains
7 days
6.4
Cleaning chocked dran
2 days
6.5
Cesspool tank was
10 days
6.6
Cleaning of hyudrants
7days (except in the urgent occasions of water logging)
6.7
Cleaning of garbage after receipt of Special Cleansing Charge
1 day
6.8
Removal of materials dumped on the public thoroughfare
Within 2 days from the date of expiry of term, as determined byu the Urban Local Body of the ower of such material to remove
7. Electric
7.1
Replacement of defective street lamp and repairing (Minor)
7 days
7.2
Installation of new street light
7 days from the date of completion of installation of ;poles and connection by the electric supply afency.
8. Public works
8.1
Repairing work of public thoroughfare, or providing temporary thoroughfare till repairing of the road, to avoid any imminent danger on life and property of public
7 days
8.2
Repairing of drains
2 to 7 days depending on urgency.
8.3
Repairing / removal of street furniture
8.4
Repairing of bridges / culvert or providing temporary thorough fare over any water course till repairing of the bridge / culvert
15 days
8.5
Restoration of road, drain, culvert, etc. after installation / repairing of water supply / electric / telephone or lines of other utilities lying under or beside such road / drain / culvert, etc.
15 days
15
Panchayats & Rural Development
1
Registration of vehicles & issue of registration certificate to the owner of a vehicle not registered under the Motor Vehicles Act or otherwise [under Section 47(1)(i) of West Bengal Panchayat Act,1973]
Pradhan of the Gram Panchayat concerned
30 days
Joint Executive Officer of the Panchayat Samiti
30 days
Executive Officer of the Panchayat Samiti
60 days
4246/PN/O/1?4P-3/2013, DT..20.10.2014
2
Issue of Provisional certificate for running trade, wholesale or retail within the area of a Gram Panchayat [under section 47(1)(vii) of the West Bengal Panchayat Act,1973]
3
Granting permission to any person who applies for erecting a new structure or a new building or to make any addition to an existing structure or building having height upto 6.5 metres and plinth area upto 150 sqm in any area within the jurisdiction of a Gram Panchayat in the light of the provision stated under chapter IV of the West Bengal Panchayat (Gram Panchayat Administration) Rules,2004 .
N.B.In case of structures/buildings having greater plinth area and height mentioned above, for which applications are to be sent to the Panchayat Samiti/Zilla Parishad by gram Panchayat for vetting, the relevant provisions of the Act & Rule will be applicable
60 days
Executive Officer of the Panchayat Samiti
Sub-Divisional Officer having jurisdiction
4
granting permission to any person who applies for erecting a new structure or a new building or to make any addition to an existing structure or building having height upto 6.5 metres and plinth area upto 300 sqm within the area of any development authority under chapter XII of the West Bengal Panchayat(Panchayat Samiti Administration ) Rules,2008
executive Officer of Panchayat Samiti
90 days
Executive Officer of the Zilla Parishad
Divisional Commissioner
5
Grant of licence to the applicant for carring on any trade or business declared offensive or dangerous by notification by the State Government under sub-section(1) of section 116 of West Bengal Panchayat Act,1973,subject to the fulfillment of provisions stated under rule 58 & 59 of the west Bengal Panchayat (Pachayat Samiti Administration) Rules,2008
30 days
Sub-Divisional officer having jurisdiction
additional District Magistrate looking after Panchayat matters in the District
16
Power & Non-Conventional Energy Sources
1
Issue of licence to electrical contractors
Electrical Inspector(EI) / Deputy Chief Electrical Inspector (Dy. CEI) & Secretary, W.B. Licensing Board (Electrical)
90 days from the date of receipt of complete application
Joint Chief Electrical Inspector
Chief Electrical Inspector
809-PO/O/C-IV/1E-132/13 DT. 17.12.2013
2
Renewal of the licence to electrical contractors
15 days from the date of receipt of complete application
3
Issue of electrical supervisor's certificate of competency (SCC)
180 days from the date of receipt of complete application
4
Endorsement of further competency in subsequent parts of the SCC issued as above
15 days from the date of receipt of complete application
5
Renewal of SCC
6
Issue of electrical workman's permit
365 days from the date of receipt of complete application
7
Endorsement of further works in subsequent parts of the electrical workman's permit issued as above
15 days from the date of receipt of complete application
8
Renewal of electrical workman's permit
9
Grant of certificate of authorization to work as dslift attendant
9a.
Fixing date of examination
Dy. Chief Electrical Inspector (Dy. CEI)/Electrical Inspector (EI) & Member-Secretary, WB Lift Committee
60 days from the date of receipt of complete application
Jt. Chief Electrical Inspector (JT. CEI)
Chief Electrical Inspector (CEI)
9b.
Issue of certificate of authorization to work of lift attendant
30 days from the date of examination
9c.
Renewal of the authorization certificate
15 days from the date of receipt of complete application
10
Issue of certificate of registration of person or firm for maintenance of lift
10a.
Fixing date of interview
30 days from the date of receipt of complete application
10b.
Issue of the certificate of registration
15 days from the date of interview
10c.
Renewal of certificate of registration
15 days from the date of receipt of complete application
11
Inspection and approval of H.V. Installation
CEI / Jt. CEI / Dy. CEI / EI (as per different areas allocated to them
16 days for South Bengal and 21 days for North Bengal Deistrict from the date of receipt of complete application
Joint Secretary, Department of Power & Non-convenitional Energy Sources appointed as per Section 162(2) of the Electricity Act, 2003
-
12
Issue of permission to erect a lift / escalator (Form-A)
Jt. CEI / Dy. CEI / EI (as per different areas allocated to them
22 days from the date of receipt of complete application
Joint Secretary, Department of Power & Non-convenitional Energy Sources appointed as per Section 19(1) of the W.B. Lifts & Escalators Act, 1955
-
13
Issue of licence to work a lift / excalator
30 days from the date of receipt of complete application in Form - B
-
14
Renewal of the licence to work a lift / escalator
15 days from the date of receipt of complete application
-
15
Testing and calibration of KWH meter (accuracy class - 0.5)
Dy. CEI / EI (as per different areas allocated to them
Joint Secretary, Department of Power & Non-convenitional Energy Sources appointed as per Section 162(2) of the Electricity Act, 2003
-
17
School Education
WBBSE / WBCHE
162-JS/ES/ADM/10M-43/2013 DT. 22.11.2013
1
Duplicate Marksheet / Admint Card / Certificate (Secondary / HS)
Dy. Secretary (WBBSE / WBCHE)
15 days
Secretary (WBBSE / WBCHE)
Administrator / President (WBBSE / WBCHE)
2
Correction of Marksheet / Admint Card / Certificate (Secondary / HS)
30 days
3
Migration Certificate (Secondary / HS)
15 days
Directorate of School Education
4
Admission (Primary / Secondary) (Gradian or student may apply for admission and concerned District Inspector of Schools will arrange for admission in any neighbourhood school within one K.M./two k.m. from the residence of the student as per RTE norm)
District Inspector of Schools (Primary Education / Secondary Education)
30 days
Deputy Director of School Education
Joint Director of School Education
5
Inspection and DLIT report regarding recognition / NOC of School
45 days for preliminary hearing of the applicant, 60 days for Districty Leval Inspection Team (DLIT) to submit report to Commissioner of School Education
Commissioner of School Education
Head of the Department
18
Technical Education & Training
1
Verification of Diploma Certificate and authentication thereof
Secretary of West Bengal State Council Of Technical Education
One month
Vice-Chairman
Director of Technical Education & Training
1075-TET(Estt.)/4E-120/2013
2
Establishing and Certifying Equivalency Of Certificate of Qualification
One month
3
Verification of ITI and apprentiship Certificate and authentication thereof
Deputy Director(Training),Directorate of Industrial Training
One month
Joint Director(Training), Directorate of industrial Training
Secretary,State Council of Vocational Training
4
Conducting Admission Examination for ITI and publications of results thereof
Two months
Director of Technical Education & Training
5
Complition of Counselling process after conduct of Admission Examination for ITI
As per statutory norms laid down by the Controlling Authority
6
Conducting Admission Examination for Polytechnic (JEXPO) and publications of results thereof
Secretary of West Bengal State Council Of Technical Education
Two months from the last date of submission of application
Vice-Chairman
7
Complition of Counselling process after conduct of Admission Examination for Polytechnic(JEXPO)
As per statutory norms laid down by the Controlling Authority
8
Organizing Customised Training for Industry
Deputy Director,Directorate of Industrial Training
One month
Joint Director, Directorate of industrial Training
Director, Directorate Of Industrial Training
9
Disposal of Pension cases from the end of Directorate of Industrial Training
One month
10
Disposal of Pension cases from the end of Directorate of Technical Education & Training
Deputy Director,Directorate of Technical Education & Training
One month
Joint Director, Directorate of Technical Education & Training
Director, Directorate Of technical Education & Training
11
Disposal of Pension cases from the end of Department of Technical Education and Training
Assistant Secretary of Department of Technical Education & Training
One month
Deputy Secretary of Department of Technical Education & Training
Joint Secretary of Department of Technical Education and Training
12
Merit-cum-means scholarship for Diploma students
Assistant Director,Directorate of Technical Education & Training
Time to be fixed alongwith Higher Education Department
Director,Directorate of Technical Education and Training
13
Benefit of WBHS-2008 to ex-employees of polytechnic and Directorate of Technical Education & Training
Joint Director,Directorate of Technical Education & Training
One month
14
Benefit of WBHS-2008 to ex-employees of ITI and Directorate of Industrial Training
Joint Director,Directorate of Industrial Training
One month
Director,Directorate of Industrial Training
15
Benefit of WBHS-2008 to ex-employees of the Department of Technical Education & Training and all Directorates when not empowered
Assistant Secretary of Department of Technical Education & Training
One month
Deputy Secretary of Department of Technical Education & Training
19
Transport
Sub-Divisional M.V. Office
1618-WT/3M/72/2013 & 3916-WT/3M/72/2013 DT. 04.05.2015 & 31.10.2013
1
Registration of Vehicles
A.R.T.O.
5 working days
S.D.O.
10 working days
A.D.M.
15 working days
2
Grant of Driving License
3
Receipt of Tax
4
Issue of particulars of Vehicle Registration Certificate
5
Issue of Particilars of Driving License
6
Issue of Cretificate of Fitness for vehicle
District H.Q.M.V. Office
1
Registration of Vehocles
A.R.T.O.
5 working days
R.T.O.
10 working days
A.D.M.
15 working days
2
Grant of Driving License
3
Receipt of Tax
4
Issue of particulars of Vehicle Registration Certificate
5
Issue of Particulars of Driving License
6
Issue of Certificate of Fitness for vehicle
PVD, Kolkata
1
Registration of Vehocles
A.R.T.O.
5 working days
Asst. Director
10 working days
Jt. Director
15 working days
2
Grant of Driving License
3
Receipt of Tax
4
Issue of particulars of Vehicle Registration Certificate
5
Issue of Particulars of Driving License
6
Issue of Certificate of Fitness for vehicle
20
Urban Development
a. Metropolitan Development Branch - Land Manager
3406-UD/O/M/Estt. /E-19/ 2014 DT. 17.10.2014
i)
Death Mutation
Land Manager
60 days
Joint Secretary
30 days
Principal Secretary
30 days
ii)
NOC non-residential use of residential buildings
30 days
iii)
Permission for transfer of land at Bidhannagar & Kalyani
iv)
Mutation
b. Urban Land Ceiling Branch
i)
ULC Clearance
Deputy / Joint Secretary
90 days
Special Secretary
30 days
ii)
Review u/s 34 of UL (C&R) Act, 1976
c.Kolkata Improvement Trust
i)
Issue of Observation Certificate
CEO, KIT
30 days
Joint Secretary
30 days
d. Estate Office Kalyani
i)
Death Mutation case for the plots in Kalyani Township
Estate Manager, Kalyani
30 days
Joint Secretary
30 days
ii)
NOC for taking House Building loan by mortagaging residential plots in Kalyani
e. New Town Kolkata Development Authority
i)
Mutation Certificate
CEO, NKDA
30 (Thirty) days
ii)
for erection of sanction of building
60 (sixty) days
iii)
Occupancy Certificate
30 (Thirty) days
iv)
Trade Licence
v)
Birth & Death Certificate
vi)
Water Connection
f. West Bengal Housing Infrastructure Development Corporation
i)
Approval for change of promoter-member of proposed co-operative societies
Special Officer (Mktg.)
30 days
General Manager (Mktg.)
30 days
Joint Managing Director
30 days
ii)
Transfers of allotment in favour of legal heir(s) of the deceased allottee
21
Women Development & Social Welfare and Department of Child Welfare