Services at a glance

Sl. No.	Name of the Department	Notified Services		Designated Officer		Appellate Officer		Reviewing Officer		Notification No. & Date
Sl. No.	Name of the Department	Notified Services		Designation	Time Frame	Designation	Time Frame	Designation	Time Frame	Notification No. & Date
1	Agricultural Marketing	1	Issue of construction permission for setting up new cold storages	Director of Mktg. & Ex-Officio Addl. Dir. Of Agri (Mktg.), W.B.	45 days	Joint Secretary	30 days	Principal Secretary	30 days	361-AM/O/9M-85/2013 DT. 09.03.2015
		2	Issue of new License after completion and observation of Technical formalities
		3	Renewal of Cold Storage License
		4	Permission of Loading to the extension of capacity
		5	Permission of Loading to the extension of chamber
		6	Issue of New License for Warehouse
		7	Renewal of Warehouse License
		8	Issue of extended capacity of Warehouse
2	Agriculture	1	Authorization letter for carrying on fertilizer business, storage & movement	Asstt. D.A. (Admin.) of the sub-div. and D.D.A. (Admin.) of the District and D.D.A. (Manures & Fertilizers), W.B. in their respective jurisdiction.	30 days after receipt of application as per the fertilizer (control) order, 1985.	DAWB & EOS	30 days	Principal Secretary / Secretary, Department of Agriculture.	60 days	2378-Estab(Sectt.)/1M-15/2013 DT. 24.06.2015
		2	License for carrying on insecticide business	D.D.A. (Admin.) of the District and Jt. D.A. (P.P. & Q.C.), W.B. in their respective jurisdiction.	60 days after receipt of application as per insedcticides Act, 1968 with insecticide Rules, 1971.	DAWB & EOS	31 days	Principal Secretary / Secretary, Department of Agriculture.	61 days
		3	Licence for carrying on seed business	Asstt. D.A. (Admin.) of the respective Sub-division, D.D.A. (Admin.) of the District and Jt. D.A. (Extension), W.B. in their respective jurisdiction.	30 days after receipt of application as per the Seeds Act, 1966 & Seeds Rules, 1968	ADG(G) and Officer of similar rank	30 days	DAWB & EOS	60 days
		4	Certificatrion of Foundartion and Certified seed	Asstt. D.A. (Admin.) seed certification.	200 days depending on crop duration)	DDA (Seed Certification)	30 days	DAWB & EOS	61 days
		5	Techical Advisory service to the cultivations	Authorised officials at the Block level and Asstt. Directors of Agriculture at Block and Sub-Divisions / Districts.	Maximum 7 working days after receiving written application	Addl DA(G) & Officer of similar Rank	31 days	DAWB & EOS	62 days
3	Backwaed Classes Welfare	1	Issuance of Cast Certificates to the (Schduled Casts) (Scheduled Tribes) and (Other Backward Classes)	Sub-Divisional Officer in case of Sub-Divisions and District Welfare Officer, Kolkata and ex-officio Joint Director / Deputy Director in case of Kolkata District.	4 (four) weeks from the date of submission of application with all required papers / documents.	District Magistrate	4 (four) weeks from the date of submission of appeal with all required papers / documents.	Joint Commissioner for Reservation and ex-officio Joint Secretary, Backward Classes Welfare Department	4 (four) weeks from the date of submission of second appeal with all required papers / documents.	182-BCW & 3755-BCW DT. 16.01.2015 & 08.11.2013
4	Consumer Affairs	1	Manufacturing Licence	Controller, Directorate of Legal Metrology	75 days	Additional Secretary	30 days	Secretary	30 days	2931-CA/RTPS/O/2C-1/14 DT. 17.12.2014
		2	Dealership Licence
		3	Repairing Licence
		4	Packer's Registration
5	Co-operation	1	Registration of cooperative Society (Primary other than Coop. Credit structure entity)	Range ARCS / DRCS, Jt. RCS (KMAH/RTAH)	60 days from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules	Registrar of Co-operative Societies, West Bengal		Joint Secretary to the Govt. of West Bengal		1971-Coop./152/14 DT. 24.12.2014
		2	Registration of cooperative Credit structure entity	Range ARCS / DRCS, Jt. RCS (KMAH/RTAH) / Addl RCS	30 days from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules	Registrar of Co-operative Societies, West Bengal		Joint Secretary to the Govt. of West Bengal
		3	Registration of cooperative Society (Central)	JRCS (Zone) / Addl. RCS	60 days from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules	Registrar of Co-operative Societies, West Bengal		Joint Secretary to the Govt. of West Bengal
		4	Registration of cooperative Society (Apex)	Addl RCS Coop. Dte (HQ)	60 days from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules	Registrar of Co-operative Societies, West Bengal		Joint Secretary to the Govt. of West Bengal
		5	Amendment of bye Laws (Primary othe than coop. Credit structure entity)	Range ARCS / DRCS, Jt. RCS (KMAH/RTAH)	60 days from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules	Registrar of Co-operative Societies, West Bengal		Joint Secretary to the Govt. of West Bengal
		6	Amendment of bye Laws cooperative Credit structure entity	Range ARCS / DRCS, Jt. RCS (KMAH/RTAH)	60 days from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules	Registrar of Co-operative Societies, West Bengal		Joint Secretary to the Govt. of West Bengal
		7	Amendment of Bye Laws (Central)	JRCS (Zone)	60 days from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules	Registrar of Co-operative Societies, West Bengal		Joint Secretary to the Govt. of West Bengal
		8	Amendment of Bye Laws (Apex)	Addl RCS, Coop Dte (HQ)	60 days from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules	Registrar of Co-operative Societies, West Bengal		Joint Secretary to the Govt. of West Bengal
		9	Providing certified copies relating to Primary & Central Coop. Society	ARCS / DRCS (Ranges) Jt. RCS (Law), Co-op Dte (HQ) Jt RCS (KMAH/RTAH)	Two weeks from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules	Registrar of Co-operative Societies, West Bengal		Joint Secretary to the Govt. of West Bengal
		10	Providing certified copies relating to Apex coop. Society	Addl. RCS Coop Dte (HQ)	Two weeks from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules	Registrar of Co-operative Societies, West Bengal		Joint Secretary to the Govt. of West Bengal
6	Environment	1	Disposing of Application for commercial utilization of bio-resources	Prakash Pradhan Research Assistant, West Bengal Biodiversity Board	45 days	Sr. Research Officer, West Bengal Biodiversity Board	30 days	Member Secretary, West Bengal Biodiversity Board	30 days	2937/EN/A-02/2013 (Pt.-I) DT. 24.11.2014
		2	Application for CFE & CFO for Green Category of small industry	General Managers of District Industries Centres of C&SSI Deptt, GoWB & OC of the SDIC of Siliguri, Durgapur & Haldia (on the basis of delegation of power)	4 months	Member Secretary	1 month	Chairman	15 days	EN/3107/1A-02/2013(Pt.-I) DT. 20.12.2013
		3	Application for CFE for oranage categories of small industries	General Managers of District Industries Centres of C&SSI Deptt, GoWB & OC of the SDIC of Siliguri, Durgapur & Haldia (on the basis of delegation of power)	5 months	Member Secretary	2 month	Chairman	15 days
		4	Application for CFE & CFO for Green / orange / red categories of industries except such industries require EIA clearance from SEIAA, DG Set, Health care units (upto 50 beds).	In cahrge Regional Office, WBPCB	6 months	Member Secretary	3 month	Chairman	15 days
		5	Application for CFE & CFO for Green / orange / red categories of big industries, CFO for Health care units (Above 50 beds) and CFO (1st time for industries and project invilving EIA clearance and CFO & CETP.	In cahrge Regional Office, WBPCB	7 months	Member Secretary	4 month	Chairman	15 days
		6	Application for CFE for industries and projects involving EIA clearance.	In cahrge EIM Cell, WBPCB	8 months	Member Secretary	5 month	Chairman	15 days
		7	Application for CFE & CFO for Brick Fields	DL & LRO in consultatation with sreening & security committee at Dist. Level as per notification of Deptt. of Enviornment, GOWB	9 months	Member Secretary	6 month	Chairman	15 days
		8	Application for CFE & CFO for stone quarries and stone crushing units	BDO & SDO of the Dist.(on the baisi of delegation of power.	10 months	Member Secretary	7 month	Chairman	15 days
		9	Application for Commercial utilization of bir-resources	Senior Research Officer, West Bengal Biodiversity Board	45 days	Member Secretary,West Bengal Biodiversity Board		Chairman, West Bengal Biodiversity Board		EN/2789/A-02/2013 (Pt.-I) DT 12.11.2013
7	Fire & Emergency Services	1	Furnishing report of Fire Occurrence to the assurance company or other person under section 8 of West Bengal Fire Services Act,1950	Director General	15 days from the date of receipt of application	Secretary/principal Secretary/Additional Chief Secretary		-		1525/FES/N/2E-13/2013,dt. 11.11.2013
		2	Fire Safety Certificate(including renewal) under section 11C of West Bengal Fire Services Act,1950	Director General	60 days from the date of receipt of application	Secretary/principal Secretary/Additional Chief Secretary		-
		2A.	Fire Safety Certificate(including renewal) under section 11C of West Bengal Fire Services Act,1950	Divisional Fire Officer of Concerned District	60 days from the date of receipt of application	Additional Director General		Additional Director General
		3	Issuance of Fire License under section 14 of West Bengal Fire Services Act,1950	Collector Fire License	60 days from the date of receipt of application	Joint Secretary		Secretary/Principal Secretary/Additional Chief Secretary
		3A	Issuance of Fire License under section 14 of West Bengal Fire Services Act,1950	District Magistrate(s) in case of storage of Kerosene Oil upto 2,000 lts.	60 days from the date of receipt of application	Joint Secretary		Secretary/Principal Secretary/Additional Chief Secretary
		3B	Issuance of Fire License under section 14 of West Bengal Fire Services Act,1950	Deputy Director in case of North Bengal	60 days from the date of receipt of application	Director		Additional Director General
		4	License for letting of rockets under section 9 of West Bengal Services Act,1950	Collector Fire Licennse	60 days from the date of receipt of application	Joint Secretary		Secretary/Principal Secretary/Additional Chief secretary
		5	Temporary Structure under section 23A of West Bengal Fire Services Act,1950	Director	15 days	Additional Director General		Director General
		5A.	Temporary Structure under section 23A of West Bengal Fire Services Act,1950	Divisional Fire Officer	15 days	Director		Additional Director General
8	Food & Supplies	1	Issue of new Ration Cards(R.O.-1)	Inspector / Sub-Inspector (Block)/Rationing Officer having Jurisdiction	30 days for MR (Rural) areas.30 days for SR (Urban) areas	SCF&S / DDR	15 days for MR(Rural) areas. 15 days for SR(Urban) areas	DCF&S / DR	15 days for MR (Rural) area. 15 days for SR (Urban) areas	1484-FS/Esctt./Food/4P-05/13 DT. 14.05.2015
		2	Change of Address,Age,Name.Sub-name, Head of family in R.C.(R.O.-2)	Inspector / Sub-Inspector (Block)/Rationing Officer having Jurisdiction	30 days for MR(Rural areas.30 days for SR(Urban) areas
		3	Duplicate Ration Cards against demaged defected	Inspector / S.I. (Block) / R.O. having jurisdiction	30 days for MR (Rural) areas, 30 days for SR (Urban) areas
		4	Surrender and transfer of Ration Cards		15 days for MR(Rural) areas. 15 days for SR(Urban) areas
		5	Revalidation of Ration Cards		15 days for MR(Rural) areas. 15 days for SR(Urban) areas
9	Health and Fmily Welfare	1	Issuance of Birth Certificate	Supdt. of Hospital where Sub-Registrar appointed	within 48 hours of Birth or before discharge / Transfer of Baby which is earlier	CMOH / Principal		DHS / DME		HF/O/GA/3885/W-77/2013 DT. 02.12.2013
		2	Medical Certification of cause of Death	Suptd. of Hospital	within 5 hours of death (1 hour in case of cornea transplant)	CMOH / Principal		DHS / DME
		3	Issuance CE License	CMOH of District / DDHS Admin at KMC	90 days from submission of application (as CE Act & Rules)	Spl. Secretary (as per CF Act & Rules)		Secretary of the Department
		4	Issuance of PCPNDT License	District appropriate authority	90 days from submission of application (no limit as per PCPNDT Act)	State Appropriate authority as per PCPNDT Act		Secretary of the Department
		5	Dispensing of free durgs and consumables under JSSK	Supdt. / BMOH at Hospital / BPHC	Zero delay	CMOH / Principal		DHS / DME
		6	Disbursement of incentive for Institutional Delivery under JSY		before discharge / transfer of mother
		7	Issuance of disability Certification		90 days from submission of application (no time limit as per Disibility Act)
		8	Medico Legal Certification of injury report	Medical Officer first attending the injured	7 days of examination	Supdt. Of Hospital		CMOH / Principal
		9	Medical Fitness Certification	Supdt. Of Hospital / CMOH	7 days of examination	DHS / DME		Secretary of the Department
		10	Issuance of Drag license	Dy. Director, Drug Control	90 days from submission of application (no limit as per Drug Act)	Director, Drug Control		Secretary of the Department
10	Higher Education	I. Directorate of State Archives :-								788-HE(Estt.)/1'O'-30/13 DT. 04.05.2015
		1	Providing Certified Copies of Calcutta Gazette and Electroal Rolls	Assistant Director of State Archives.	30 days	Director of State Archives	15 days	Jt. Secy., H.E. Deptt.	10 days
		2	Providing Search Cases.	Research Room In-Charge	30 days	Director of State Archives	15 days	Jt. Secy., H.E. Deptt.	10 days
		II. West Bengal State Council of Higher Education :-
		1	Conducting of inspection and submission of enquiry report in relation to introduction of new subjects / courses / programme in under graduate and post graduate level.	Joint Secretary, WBSCHE	one month from the date of receipt of proposal complete in al rexpect.	Member Secretary, WBSCHE.	15 days	Vice Chairman / Chairman, WBSCHE	7 days
		2	Inspection for introduction of new degree colleges	Joint Secretary, WBSCHE	3 month from the date of receipt of proposal complete in al rexpect.	Member Secretary, WBSCHE.	2 months	Vice Chairman / Chairman, WBSCHE	one month
		III. West Bengal College Service Commission :-
		1	Recruitment / Selection of Assistant Professors, Librarians	Assistant Secretary, WBCSC	Two years from the date of publication of the advertisement	Secretary, WBCSC	2 months	Charman, WBCSC	One month
		2	Recruitment of Principals in Government aided Colleges		One years from the date of publication of the advertisement
		3	Conducting State Elegibility Test for intending Assistant Professors and Librarians.		Within one year from the last date of received of application in response to an advertisement subject to the visit of UGC team for result publication.
		4	Miscellaneous application		Within four months from the last date of receipt of application.		One mont		15 days
		IV. West Bengal Joint Entrance Examination Board :-
		1	Conducting examinatins for admission toundergraduate / Post-graduate level professional courses.	Controller of examinations, WBJEEB	Six months from the date of notification.	Vice Chairman, WBJEEB	Two months	Chairman, WBJEEB	one month
		2	Publication of results.	Controller of examinations, WBJEEB	Two months from the date of examinations.		One month		Fifteen days
		3	Publication of rank card.	Controller of examinations, WBJEEB	Twenty days from the date of publication of results.		15 days		7 days
		4	Issuance of duplicate rank card / admit card.	Section Officer, WBJEEB	One month from the date of application.	Controller of Examinations, WBJEEB	15 days		7 days
		5	Conducting Counselling for allotment of seaqts for adminission.	Registrar, WBJEEB	Three months from the date of publication of the results.	Vice Chairman, WBJEEB	Two months		one month
		6	Refund of fees to eligible candidates.	Accounts Officer, WBJEEB	Three months from the colsing date of Counselling	Registrar, WBJEEB	45 days	Vice-Chairman, WBJEEB	15 days
11	Labour	I. Directorate of Employees' Compensation, West Bengal								1688-GE/G/3A-20/2014 DT. 11.06.2015
		1	Supply of certified copy of Judgement and orders	P.A. to Commissioner, Employees' Compensation, West Bengal	30 days	Commissioner, Employees' Compensation, 2nd Court, West Bengal	45 days	Commissioner, Employees' Compensation, West Bengal (Head Office)	60 days
		2	Information regarding proceedings	P.A. to Commissioner, Employees' Compensation, West Bengal	7 days		45 days		60 days
		II. Labour Commissionarate, West Bengal :-
		1	Registration and Amendment of Certificate of Registration of Establishment of Principal Employer under the Contract Labour (Regulation and Abolition) Act, 1970 and Rules thereunder.	Assistant Labour Commissioner	30 days	Deputy Labour Commissioner	45 days	Labour Commissioner	60 days
		2	Licensing of Contractors and Admendment, Renewal of Lecence under the Contract Labour (Regulation and Abolition) Act, 1970 and Rules thereunder.
		3	Registration and renewal Changes of Certificates of Registration of Shops and Establishments under the West Bengal Shops & Establishment Act, 1963 and Rules thereunder.
		4	Registration and amendment of certificate of registration of establishment under the Buildings and others contruction workers (Regulation of Employment and conditions of services) Act, 1996 and Rules therunder.
		5	Registration and mendment of certificate of Registration of Establishment of Principal Employer under the Inter-State Migrant Workmen (Regulation of Employment and Condition of Services) Act, 1979 and Rules thereunder
		6	Licensing of Contractors and Amendment, Renewal of Licences under the Inter-State Migrant workmen (Regulation of Employment and condition of services) Act, 1979 and Rules thereunder.
		7	Registration and Amendment, Renewal of Certificate of Registration of the Motor Transport undertakings under the Motor Transport Workers Act, 1961 and Rules thereunder.
		8	Licensing of Industrial Premises and Renewal of Licenses under the Beedi and Cigar Workers (Conditions of Employment) Act, 1966 and Rules thereunder.		90 days
		9	Issuance of Registration Certificate as per the Trade Unions Act, 1926 to the Applicant Trade Unions.	Deputy Registrar of Trade Union	42 days	Deputy Labour Commissioner (Trade Union Section)		Registrar of Trade Union
		III. Directorate of Boilers, West Bengal
		1	Issuance of provisional order of Boiler under Form V.	Assistant Director of Boilers / Deputy Director of Boilers as applicable	15 days after satisfactory inspection	Joint Director of Boilers	45 days	Director of Boilers	60 days
		2	Issuance of Final Certificate of Boiler under Form VI.		6 months after satisfactory inspection
		3	Examination of Boiler under Registration		30 days from the date of receipt of the application for Registration
		4	Inspection of Boilers for renewal of certificates		15 days from the date of receipt of the application
		IV.Directorate of Factories, West Bengal
		1	Approval of Factory plan	Inspector of Factories, W.B.	40 days	Jt. Chief Inspector of Factories, W.B.	45 days	Chief Inspector of Factories, W.B.	60 days
		2	Registratio and Grant of license under the Factories Act, 1948.	Chief Inspector of Factories, W.B.	65 days	Joint Secretary, Labour Department	45 days	Additional Secretary / Special Secretary, Labour Department	60 days
		V.Directorate of Employment
		1	Registration of candidates in the Employment Exchange	Officer-in-Charge of the concerned Employment Exchange	Within 1 (one) working day from the date of report with requisite documents	Joint Diretor of Employument-in-Charge of the concerned district	15 days	Director of Employment, West Bengal	45 days
		2	Validation of enrollment of job-seekers in Employment Bank	Officer-in-Charge of the Employment Exchange who is validating the enrollment	1 (one) working day after receipt of requisite documents from the concerned job-seeker	Nodal officer of Central Management Cell, Employment Bank	15 days	Director of Employment, West Bengal	45 days
		VI.West Bengal Labour Welfare Board
		1	Scholarshjip / Stipend for higher studies (HS to Post Graduation) to the wards of the employees who have contributed to the Labour Welfare Fund	Deputy Welfare Commissioner	Within 120 days	Joint Welfare Commissioner	45 days	Welfare Commissioner	60 days
		2	Book Grant for Class IX & Class X to the wards of the employees who have contributed to the Labour Welfare Fund		Within 120 days
		3	Financial Assistance to the Employees and their family members for critical disease who have contributed to the Labour Welfare Fund.		Within 60 days
12	Land & Land Reforms	1	Plot Information	B.L. & L.R.O.	2 days	S.D.L. & L.R.O.	15 days	D.L. & L.R.O.	30 days	1884-LP/5M-27/13, DT. 26.06.2015
		2	Certifiedd copy of Record-of-Right (ROR)
		3	Certifiedd copy of orders passed under WBLR & WBEA Act
13	Minority Affairs & Madrasah Education	1	Term Loan of National Monorities' Development & Finance Corporation	Administrative Officer, West Bengal Monirities' Development & Finance Corporation	3 months	General Manager, West Bengal Minorities' Development & Finance Corporation	30 days	Managing Director, West Bengal Minorities' Development & Finance Corporation	30 days	634-MD/O/1E(V)-52/13 DT. 18.03.2015 in modification No. 2079-MD/O/1E(V)-52/13 DT. 21.11.2013
		2	Micro Finance (DSL) to SHGs	Manager (M.F.), West Bengal Minorities' Development & Finance Corporation
		3	Minority Women Empowerment Programme
		4	Education Loan	Manager (Education), West Bengal Minorities' Development & Finance Corporation
		5	Merit-cum-Means Scholarship
		6	Post-Matric Scholarship
		7	Pre-Matric Scholarship
		8	Post-Matric Stipend (Under Talent Support Programme)
		9	Term Loan / Education Loan of NBCFDC	Administrative Officer, West Bengal Monirities' Development & Finance Corporation
		10	Issuance of no objection certificate and Minority Status Certificate to the Minority Institution	Assistant Secretary, MA&ME Department		Deputy Secretary		Joint Secretary
		11	Disposal of Application of Unaided Madrasahs	Deputy Director, West Bengal Madrasah Education Directorate		Joint Director		Director, Madrasah Education
14	Municipal Affairs	1.Water Supply								507/MA/O/C-4/1A-14/2013 DT. 01.11.2013
		1.1	Sanction of new houe connection	Executive Officer for Municipality Notified Area Authority; Municipal Secretarty for Kolkata Municipal /Corporation, Secretary of the other Municipal Corporation	10 days from receipt of application	Chairperson for Municipalities / Notified Area Authorities; Municipal Commissioner for Kolkata Municipal Corporation; and Commissioner for the other Municipal Corporations		District Magistrate for the Municipalities and Notified Area Authorities; and Mayor for all the Municipal Corporations
		1.2	Effecting of new house connection / shifting of water connection		45 days from receipt of application
		1.3	Repairing of water supply line (Minor repairing)		7 days
		1.4	Arresting leakage of water in mains and wash of ferrule		2 days
		1.5	Change of shifting of ferrule		15 days
		1.6	supply of water through taker / lorry		Within 24 hours of application
		1.7	Stoppage of misuse of water due to malfunction / remooval of street taps etc.		10 days
		1.8	Replacement of defective metter		30 days
		1.9	Actions against illegal method of taking water from municipal mains		10 days
		2. Sanction of building plan :
		2.1	Approval of Site plan and building plan for the residential buildings having height of 14.5 meters or above		60 days
		2.2	Sanction of Site plan and building plan for the residential buildings having height of 14.5 meters or above
		2.3	Sanction of Site Plan and building plan for commercial or mixed use buildings
		2.4	Sanction of Site Plan and building plan for Institutional buildings
		2.5	Sanction of plan for addition, alteration or repairing of old buildings
		2.6	Initiating actions against illegal buildings / building activities.		15 days
		3. Birth & Death Registration
		3.1	Issuance of Birth and Death Certificate		Within 3 days after receiving report from the concerned Health Centre / Hospital / Nursing Home - if reported within 21 days from occurrence of Birth and Death
		3.2	Birth Certificate in case of domestic bieth or death		7 days after receiving report form the concerned Health Centre / Hospital / Nursing Home - if reported within 21 days from occurrence of Birth and Death
		3.3	Issuance of copy of Birth and Death Certificagte		Within 7 days, if recorded after the birth and death
		3.4	Issuance of Cremation certificate		At the time of cremation from the crematorium / burial ground, if cremated or buried, as the case may be, in a crematirium / burial gound of a Urban Local Body.
		3.5	Correction of records related to Birth or Death Cretificate		15 days
		4. Enlistment of Profession Trade and Calling and other licences
		4.1	New Enlistment Certificate		30 days
		4.2	Renewal		10 days
		4.3	Registration of cart, carriage, etc.		15 days
		5. Assessment
		5.1	Assessment of new holding, partition, change of name / correction of records		60 days
		5.2	Issuance of any type of certificate or certified copy		60 days
		5.3	Licence for advertisement		45 days
		5.4	Licence of private market		60 days
		6. Conservancy
		6.1	Garbage Cleaning		2 days
		6.2	Removal of animal carcass		1 day
		6.3	Cleaning of drains		7 days
		6.4	Cleaning chocked dran		2 days
		6.5	Cesspool tank was		10 days
		6.6	Cleaning of hyudrants		7days (except in the urgent occasions of water logging)
		6.7	Cleaning of garbage after receipt of Special Cleansing Charge		1 day
		6.8	Removal of materials dumped on the public thoroughfare		Within 2 days from the date of expiry of term, as determined byu the Urban Local Body of the ower of such material to remove
		7. Electric
		7.1	Replacement of defective street lamp and repairing (Minor)		7 days
		7.2	Installation of new street light		7 days from the date of completion of installation of ;poles and connection by the electric supply afency.
		8. Public works
		8.1	Repairing work of public thoroughfare, or providing temporary thoroughfare till repairing of the road, to avoid any imminent danger on life and property of public		7 days
		8.2	Repairing of drains		2 to 7 days depending on urgency.
		8.3	Repairing / removal of street furniture		2 to 7 days depending on urgency.
		8.4	Repairing of bridges / culvert or providing temporary thorough fare over any water course till repairing of the bridge / culvert		15 days
		8.5	Restoration of road, drain, culvert, etc. after installation / repairing of water supply / electric / telephone or lines of other utilities lying under or beside such road / drain / culvert, etc.		15 days
15	Panchayats & Rural Development	1	Registration of vehicles & issue of registration certificate to the owner of a vehicle not registered under the Motor Vehicles Act or otherwise [under Section 47(1)(i) of West Bengal Panchayat Act,1973]	Pradhan of the Gram Panchayat concerned	30 days	Joint Executive Officer of the Panchayat Samiti	30 days	Executive Officer of the Panchayat Samiti	60 days	4246/PN/O/1?4P-3/2013, DT..20.10.2014
		2	Issue of Provisional certificate for running trade, wholesale or retail within the area of a Gram Panchayat [under section 47(1)(vii) of the West Bengal Panchayat Act,1973]		30 days	Joint Executive Officer of the Panchayat Samiti		Executive Officer of the Panchayat Samiti
		3	Granting permission to any person who applies for erecting a new structure or a new building or to make any addition to an existing structure or building having height upto 6.5 metres and plinth area upto 150 sqm in any area within the jurisdiction of a Gram Panchayat in the light of the provision stated under chapter IV of the West Bengal Panchayat (Gram Panchayat Administration) Rules,2004 . N.B.In case of structures/buildings having greater plinth area and height mentioned above, for which applications are to be sent to the Panchayat Samiti/Zilla Parishad by gram Panchayat for vetting, the relevant provisions of the Act & Rule will be applicable		60 days	Executive Officer of the Panchayat Samiti		Sub-Divisional Officer having jurisdiction
		4	granting permission to any person who applies for erecting a new structure or a new building or to make any addition to an existing structure or building having height upto 6.5 metres and plinth area upto 300 sqm within the area of any development authority under chapter XII of the West Bengal Panchayat(Panchayat Samiti Administration ) Rules,2008	executive Officer of Panchayat Samiti	90 days	Executive Officer of the Zilla Parishad		Divisional Commissioner
		5	Grant of licence to the applicant for carring on any trade or business declared offensive or dangerous by notification by the State Government under sub-section(1) of section 116 of West Bengal Panchayat Act,1973,subject to the fulfillment of provisions stated under rule 58 & 59 of the west Bengal Panchayat (Pachayat Samiti Administration) Rules,2008	executive Officer of Panchayat Samiti	30 days	Sub-Divisional officer having jurisdiction		additional District Magistrate looking after Panchayat matters in the District
16	Power & Non-Conventional Energy Sources	1	Issue of licence to electrical contractors	Electrical Inspector(EI) / Deputy Chief Electrical Inspector (Dy. CEI) & Secretary, W.B. Licensing Board (Electrical)	90 days from the date of receipt of complete application	Joint Chief Electrical Inspector		Chief Electrical Inspector		809-PO/O/C-IV/1E-132/13 DT. 17.12.2013
		2	Renewal of the licence to electrical contractors		15 days from the date of receipt of complete application
		3	Issue of electrical supervisor's certificate of competency (SCC)		180 days from the date of receipt of complete application
		4	Endorsement of further competency in subsequent parts of the SCC issued as above		15 days from the date of receipt of complete application
		5	Renewal of SCC		15 days from the date of receipt of complete application
		6	Issue of electrical workman's permit		365 days from the date of receipt of complete application
		7	Endorsement of further works in subsequent parts of the electrical workman's permit issued as above		15 days from the date of receipt of complete application
		8	Renewal of electrical workman's permit		15 days from the date of receipt of complete application
		9	Grant of certificate of authorization to work as dslift attendant
		9a.	Fixing date of examination	Dy. Chief Electrical Inspector (Dy. CEI)/Electrical Inspector (EI) & Member-Secretary, WB Lift Committee	60 days from the date of receipt of complete application	Jt. Chief Electrical Inspector (JT. CEI)		Chief Electrical Inspector (CEI)
		9b.	Issue of certificate of authorization to work of lift attendant		30 days from the date of examination
		9c.	Renewal of the authorization certificate		15 days from the date of receipt of complete application
		10	Issue of certificate of registration of person or firm for maintenance of lift
		10a.	Fixing date of interview		30 days from the date of receipt of complete application
		10b.	Issue of the certificate of registration		15 days from the date of interview
		10c.	Renewal of certificate of registration		15 days from the date of receipt of complete application
		11	Inspection and approval of H.V. Installation	CEI / Jt. CEI / Dy. CEI / EI (as per different areas allocated to them	16 days for South Bengal and 21 days for North Bengal Deistrict from the date of receipt of complete application	Joint Secretary, Department of Power & Non-convenitional Energy Sources appointed as per Section 162(2) of the Electricity Act, 2003		-
		12	Issue of permission to erect a lift / escalator (Form-A)	Jt. CEI / Dy. CEI / EI (as per different areas allocated to them	22 days from the date of receipt of complete application	Joint Secretary, Department of Power & Non-convenitional Energy Sources appointed as per Section 19(1) of the W.B. Lifts & Escalators Act, 1955		-
		13	Issue of licence to work a lift / excalator		30 days from the date of receipt of complete application in Form - B			-
		14	Renewal of the licence to work a lift / escalator		15 days from the date of receipt of complete application			-
		15	Testing and calibration of KWH meter (accuracy class - 0.5)	Dy. CEI / EI (as per different areas allocated to them	15 days from the date of receipt of complete application	Joint Secretary, Department of Power & Non-convenitional Energy Sources appointed as per Section 162(2) of the Electricity Act, 2003		-
17	School Education	WBBSE / WBCHE								162-JS/ES/ADM/10M-43/2013 DT. 22.11.2013
		1	Duplicate Marksheet / Admint Card / Certificate (Secondary / HS)	Dy. Secretary (WBBSE / WBCHE)	15 days	Secretary (WBBSE / WBCHE)		Administrator / President (WBBSE / WBCHE)
		2	Correction of Marksheet / Admint Card / Certificate (Secondary / HS)		30 days
		3	Migration Certificate (Secondary / HS)		15 days
		Directorate of School Education
		4	Admission (Primary / Secondary) (Gradian or student may apply for admission and concerned District Inspector of Schools will arrange for admission in any neighbourhood school within one K.M./two k.m. from the residence of the student as per RTE norm)	District Inspector of Schools (Primary Education / Secondary Education)	30 days	Deputy Director of School Education		Joint Director of School Education
		5	Inspection and DLIT report regarding recognition / NOC of School		45 days for preliminary hearing of the applicant, 60 days for Districty Leval Inspection Team (DLIT) to submit report to Commissioner of School Education	Commissioner of School Education		Head of the Department
18	Technical Education & Training	1	Verification of Diploma Certificate and authentication thereof	Secretary of West Bengal State Council Of Technical Education	One month	Vice-Chairman		Director of Technical Education & Training		1075-TET(Estt.)/4E-120/2013
		2	Establishing and Certifying Equivalency Of Certificate of Qualification		One month	Vice-Chairman		Director of Technical Education & Training
		3	Verification of ITI and apprentiship Certificate and authentication thereof	Deputy Director(Training),Directorate of Industrial Training	One month	Joint Director(Training), Directorate of industrial Training		Secretary,State Council of Vocational Training
		4	Conducting Admission Examination for ITI and publications of results thereof		Two months			Director of Technical Education & Training
		5	Complition of Counselling process after conduct of Admission Examination for ITI		As per statutory norms laid down by the Controlling Authority
		6	Conducting Admission Examination for Polytechnic (JEXPO) and publications of results thereof	Secretary of West Bengal State Council Of Technical Education	Two months from the last date of submission of application	Vice-Chairman
		7	Complition of Counselling process after conduct of Admission Examination for Polytechnic(JEXPO)		As per statutory norms laid down by the Controlling Authority	Vice-Chairman
		8	Organizing Customised Training for Industry	Deputy Director,Directorate of Industrial Training	One month	Joint Director, Directorate of industrial Training		Director, Directorate Of Industrial Training
		9	Disposal of Pension cases from the end of Directorate of Industrial Training	Deputy Director,Directorate of Industrial Training	One month	Joint Director, Directorate of industrial Training		Director, Directorate Of Industrial Training
		10	Disposal of Pension cases from the end of Directorate of Technical Education & Training	Deputy Director,Directorate of Technical Education & Training	One month	Joint Director, Directorate of Technical Education & Training		Director, Directorate Of technical Education & Training
		11	Disposal of Pension cases from the end of Department of Technical Education and Training	Assistant Secretary of Department of Technical Education & Training	One month	Deputy Secretary of Department of Technical Education & Training		Joint Secretary of Department of Technical Education and Training
		12	Merit-cum-means scholarship for Diploma students	Assistant Director,Directorate of Technical Education & Training	Time to be fixed alongwith Higher Education Department	Director,Directorate of Technical Education and Training
		13	Benefit of WBHS-2008 to ex-employees of polytechnic and Directorate of Technical Education & Training	Joint Director,Directorate of Technical Education & Training	One month	Director,Directorate of Technical Education and Training
		14	Benefit of WBHS-2008 to ex-employees of ITI and Directorate of Industrial Training	Joint Director,Directorate of Industrial Training	One month	Director,Directorate of Industrial Training
		15	Benefit of WBHS-2008 to ex-employees of the Department of Technical Education & Training and all Directorates when not empowered	Assistant Secretary of Department of Technical Education & Training	One month	Deputy Secretary of Department of Technical Education & Training
19	Transport	Sub-Divisional M.V. Office								1618-WT/3M/72/2013 & 3916-WT/3M/72/2013 DT. 04.05.2015 & 31.10.2013
		1	Registration of Vehicles	A.R.T.O.	5 working days	S.D.O.	10 working days	A.D.M.	15 working days
		2	Grant of Driving License
		3	Receipt of Tax
		4	Issue of particulars of Vehicle Registration Certificate
		5	Issue of Particilars of Driving License
		6	Issue of Cretificate of Fitness for vehicle
		District H.Q.M.V. Office
		1	Registration of Vehocles	A.R.T.O.	5 working days	R.T.O.	10 working days	A.D.M.	15 working days
		2	Grant of Driving License
		3	Receipt of Tax
		4	Issue of particulars of Vehicle Registration Certificate
		5	Issue of Particulars of Driving License
		6	Issue of Certificate of Fitness for vehicle
		PVD, Kolkata
		1	Registration of Vehocles	A.R.T.O.	5 working days	Asst. Director	10 working days	Jt. Director	15 working days
		2	Grant of Driving License
		3	Receipt of Tax
		4	Issue of particulars of Vehicle Registration Certificate
		5	Issue of Particulars of Driving License
		6	Issue of Certificate of Fitness for vehicle
20	Urban Development	a. Metropolitan Development Branch - Land Manager								3406-UD/O/M/Estt. /E-19/ 2014 DT. 17.10.2014
		i)	Death Mutation	Land Manager	60 days	Joint Secretary	30 days	Principal Secretary	30 days
		ii)	NOC non-residential use of residential buildings		30 days
		iii)	Permission for transfer of land at Bidhannagar & Kalyani
		iv)	Mutation
		b. Urban Land Ceiling Branch
		i)	ULC Clearance	Deputy / Joint Secretary	90 days	Special Secretary	30 days
		ii)	Review u/s 34 of UL (C&R) Act, 1976	Deputy / Joint Secretary	90 days	Special Secretary	30 days
		c.Kolkata Improvement Trust
		i)	Issue of Observation Certificate	CEO, KIT	30 days	Joint Secretary	30 days
		d. Estate Office Kalyani
		i)	Death Mutation case for the plots in Kalyani Township	Estate Manager, Kalyani	30 days	Joint Secretary	30 days
		ii)	NOC for taking House Building loan by mortagaging residential plots in Kalyani	Estate Manager, Kalyani	30 days
		e. New Town Kolkata Development Authority
		i)	Mutation Certificate	CEO, NKDA	30 (Thirty) days
		ii)	for erection of sanction of building		60 (sixty) days
		iii)	Occupancy Certificate		30 (Thirty) days
		iv)	Trade Licence
		v)	Birth & Death Certificate
		vi)	Water Connection
		f. West Bengal Housing Infrastructure Development Corporation
		i)	Approval for change of promoter-member of proposed co-operative societies	Special Officer (Mktg.)	30 days	General Manager (Mktg.)	30 days	Joint Managing Director	30 days
		ii)	Transfers of allotment in favour of legal heir(s) of the deceased allottee	Special Officer (Mktg.)	30 days	General Manager (Mktg.)	30 days	Joint Managing Director	30 days
21	Women Development & Social Welfare and Department of Child Welfare