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Services at a glance

Sl. No. Name of the Department Notified Services Designated Officer Appellate Officer Reviewing Officer Notification No. & Date
Designation Time Frame Designation Time Frame Designation Time Frame
1 Agricultural Marketing 1 Issue of construction permission for setting up new cold storages Director of Mktg. & Ex-Officio Addl. Dir. Of Agri (Mktg.), W.B. 45 days Joint Secretary 30 days Principal Secretary 30 days 361-AM/O/9M-85/2013 DT. 09.03.2015
2 Issue of new License after completion and observation of Technical formalities
3 Renewal of Cold Storage License
4 Permission of Loading to the extension of capacity
5 Permission of Loading to the extension of chamber
6 Issue of New License for Warehouse
7 Renewal of Warehouse License
8 Issue of extended capacity of Warehouse
2 Agriculture 1 Authorization letter for carrying on fertilizer business, storage & movement Asstt. D.A. (Admin.) of the sub-div. and D.D.A. (Admin.) of the District and D.D.A. (Manures & Fertilizers), W.B. in their respective jurisdiction. 30 days after receipt of application as per the fertilizer (control) order, 1985. DAWB & EOS 30 days Principal Secretary / Secretary, Department of Agriculture. 60 days 2378-Estab(Sectt.)/1M-15/2013 DT. 24.06.2015
2 License for carrying on insecticide business D.D.A. (Admin.) of the District and Jt. D.A. (P.P. & Q.C.), W.B. in their respective jurisdiction. 60 days after receipt of application as per insedcticides Act, 1968 with insecticide Rules, 1971. DAWB & EOS 31 days Principal Secretary / Secretary, Department of Agriculture. 61 days
3 Licence for carrying on seed business Asstt. D.A. (Admin.) of the respective Sub-division, D.D.A. (Admin.) of the District and Jt. D.A. (Extension), W.B. in their respective jurisdiction. 30 days after receipt of application as per the Seeds Act, 1966 & Seeds Rules, 1968 ADG(G) and Officer of similar rank 30 days DAWB & EOS 60 days
4 Certificatrion of Foundartion and Certified seed Asstt. D.A. (Admin.) seed certification. 200 days depending on crop duration) DDA (Seed Certification) 30 days DAWB & EOS 61 days
5 Techical Advisory service to the cultivations Authorised officials at the Block level and Asstt. Directors of Agriculture at Block and Sub-Divisions / Districts. Maximum 7 working days after receiving written application Addl DA(G) & Officer of similar Rank 31 days DAWB & EOS 62 days
3 Backwaed Classes Welfare 1 Issuance of Cast Certificates to the (Schduled Casts) (Scheduled Tribes) and (Other Backward Classes) Sub-Divisional Officer in case of Sub-Divisions and District Welfare Officer, Kolkata and ex-officio Joint Director / Deputy Director in case of Kolkata District. 4 (four) weeks from the date of submission of application with all required papers / documents. District Magistrate 4 (four) weeks from the date of submission of appeal with all required papers / documents. Joint Commissioner for Reservation and ex-officio Joint Secretary, Backward Classes Welfare Department 4 (four) weeks from the date of submission of second appeal with all required papers / documents. 182-BCW & 3755-BCW DT. 16.01.2015 & 08.11.2013
4 Consumer Affairs 1 Manufacturing Licence Controller, Directorate of Legal Metrology 75 days Additional Secretary 30 days Secretary 30 days 2931-CA/RTPS/O/2C-1/14 DT. 17.12.2014
2 Dealership Licence
3 Repairing Licence
4 Packer's Registration
5 Co-operation  1 Registration of cooperative Society (Primary other than Coop. Credit structure entity) Range ARCS / DRCS, Jt. RCS (KMAH/RTAH) 60 days from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules Registrar of Co-operative Societies, West Bengal   Joint Secretary to the Govt. of West Bengal   1971-Coop./152/14 DT. 24.12.2014
2 Registration of cooperative Credit structure entity Range ARCS / DRCS, Jt. RCS (KMAH/RTAH) / Addl RCS 30 days from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules Registrar of Co-operative Societies, West Bengal   Joint Secretary to the Govt. of West Bengal  
3 Registration of cooperative Society (Central) JRCS (Zone) / Addl. RCS 60 days from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules Registrar of Co-operative Societies, West Bengal   Joint Secretary to the Govt. of West Bengal  
4 Registration of cooperative Society (Apex) Addl RCS Coop. Dte (HQ) 60 days from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules Registrar of Co-operative Societies, West Bengal   Joint Secretary to the Govt. of West Bengal  
5 Amendment of bye Laws (Primary othe than coop. Credit structure entity) Range ARCS / DRCS, Jt. RCS (KMAH/RTAH) 60 days from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules Registrar of Co-operative Societies, West Bengal   Joint Secretary to the Govt. of West Bengal  
6 Amendment of bye Laws cooperative Credit structure entity Range ARCS / DRCS, Jt. RCS (KMAH/RTAH) 60 days from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules Registrar of Co-operative Societies, West Bengal   Joint Secretary to the Govt. of West Bengal  
7 Amendment of Bye Laws (Central) JRCS (Zone) 60 days from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules Registrar of Co-operative Societies, West Bengal   Joint Secretary to the Govt. of West Bengal  
8 Amendment of Bye Laws (Apex) Addl RCS, Coop Dte (HQ) 60 days from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules Registrar of Co-operative Societies, West Bengal   Joint Secretary to the Govt. of West Bengal  
9 Providing certified copies relating to Primary & Central Coop. Society ARCS / DRCS (Ranges) Jt. RCS (Law), Co-op Dte (HQ) Jt RCS (KMAH/RTAH) Two weeks from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules Registrar of Co-operative Societies, West Bengal   Joint Secretary to the Govt. of West Bengal  
10 Providing certified copies relating to Apex coop. Society Addl. RCS Coop Dte (HQ) Two weeks from the date of application with all required papers / documents as prescribed in West Bengal Cooperative Societies Act & Rules Registrar of Co-operative Societies, West Bengal   Joint Secretary to the Govt. of West Bengal  
6 Environment  1 Disposing of Application for commercial utilization of bio-resources Prakash Pradhan Research Assistant, West Bengal Biodiversity Board 45 days Sr. Research Officer, West Bengal Biodiversity Board 30 days Member Secretary, West Bengal Biodiversity Board 30 days 2937/EN/A-02/2013 (Pt.-I) DT. 24.11.2014
2 Application for CFE & CFO for Green Category of small industry General Managers of District Industries Centres of C&SSI Deptt, GoWB & OC of the SDIC of Siliguri, Durgapur & Haldia (on the basis of delegation of power) 4 months Member Secretary 1 month Chairman 15 days EN/3107/1A-02/2013(Pt.-I) DT. 20.12.2013
3 Application for CFE for oranage categories of small industries General Managers of District Industries Centres of C&SSI Deptt, GoWB & OC of the SDIC of Siliguri, Durgapur & Haldia (on the basis of delegation of power) 5 months Member Secretary 2 month Chairman 15 days
4 Application for CFE & CFO for Green / orange / red categories of industries except such industries require EIA clearance from SEIAA, DG Set, Health care units (upto 50 beds). In cahrge Regional Office, WBPCB 6 months Member Secretary 3 month Chairman 15 days
5 Application for CFE & CFO for Green / orange / red categories of big industries, CFO for Health care units (Above 50 beds) and CFO (1st time for industries and project invilving EIA clearance and CFO & CETP. In cahrge Regional Office, WBPCB 7 months Member Secretary 4 month Chairman 15 days
6 Application for CFE for industries and projects involving EIA clearance. In cahrge EIM Cell, WBPCB 8 months Member Secretary 5 month Chairman 15 days
7 Application for CFE & CFO for Brick Fields DL & LRO in  consultatation with sreening & security committee at Dist. Level as per notification of Deptt. of Enviornment, GOWB 9 months Member Secretary 6 month Chairman 15 days
8 Application for CFE & CFO for stone quarries and stone crushing units BDO & SDO of the Dist.(on the baisi of delegation of power. 10 months Member Secretary 7 month Chairman 15 days
9 Application for Commercial utilization of bir-resources Senior Research Officer, West Bengal Biodiversity Board 45 days Member Secretary,West Bengal Biodiversity Board   Chairman, West Bengal Biodiversity Board   EN/2789/A-02/2013 (Pt.-I) DT 12.11.2013
7 Fire & Emergency Services 1 Furnishing report of Fire Occurrence to the assurance company or other person under section 8 of West Bengal Fire Services Act,1950 Director General 15 days from the date of receipt of application Secretary/principal Secretary/Additional Chief Secretary   -   1525/FES/N/2E-13/2013,dt. 11.11.2013
2 Fire Safety Certificate(including renewal) under section 11C of West Bengal Fire Services Act,1950 Director General 60 days from the date of receipt of application Secretary/principal Secretary/Additional Chief Secretary   -  
2A. Fire Safety Certificate(including renewal) under section 11C of West Bengal Fire Services Act,1950 Divisional Fire Officer of Concerned District 60 days from the date of receipt of application Additional Director General   Additional Director General  
3 Issuance of Fire License under section 14 of West Bengal Fire Services Act,1950 Collector Fire License 60 days from the date of receipt of application Joint Secretary   Secretary/Principal Secretary/Additional Chief Secretary  
3A Issuance of Fire License under section 14 of West Bengal Fire Services Act,1950 District Magistrate(s) in case of storage of Kerosene Oil upto 2,000 lts. 60 days from the date of receipt of application Joint Secretary    
3B Issuance of Fire License under section 14 of West Bengal Fire Services Act,1950 Deputy Director in case of North Bengal 60 days from the date of receipt of application Director   Additional Director General  
4 License for letting of rockets under section 9 of West Bengal Services Act,1950 Collector Fire Licennse 60 days from the date of receipt of application Joint Secretary   Secretary/Principal Secretary/Additional Chief secretary  
5 Temporary Structure under section 23A of West Bengal Fire Services Act,1950 Director 15 days Additional Director General   Director General  
5A. Temporary Structure under section 23A of West Bengal Fire Services Act,1950 Divisional Fire Officer 15 days Director   Additional Director General  
8 Food & Supplies 1 Issue of new Ration Cards(R.O.-1) Inspector / Sub-Inspector (Block)/Rationing Officer having Jurisdiction  30 days for MR (Rural) areas.30 days for SR (Urban) areas SCF&S / DDR 15 days for MR(Rural) areas. 15 days for SR(Urban) areas DCF&S / DR 15 days for MR (Rural) area. 15 days for SR (Urban) areas 1484-FS/Esctt./Food/4P-05/13 DT. 14.05.2015
2 Change of Address,Age,Name.Sub-name, Head of family in R.C.(R.O.-2) Inspector / Sub-Inspector (Block)/Rationing Officer having Jurisdiction 30 days for MR(Rural areas.30 days for SR(Urban) areas
3 Duplicate Ration Cards against demaged defected Inspector / S.I. (Block) / R.O. having jurisdiction 30 days for MR (Rural) areas, 30 days for SR (Urban) areas  
4 Surrender and transfer of Ration Cards 15 days for MR(Rural) areas. 15 days for SR(Urban) areas
5 Revalidation of Ration Cards
9 Health and Fmily Welfare 1 Issuance of Birth Certificate Supdt. of Hospital where Sub-Registrar appointed within 48 hours of Birth or before discharge / Transfer of Baby which is earlier CMOH / Principal   DHS / DME   HF/O/GA/3885/W-77/2013 DT. 02.12.2013
2 Medical Certification of cause of Death Suptd. of Hospital within 5 hours of death (1 hour in case of cornea transplant)    
3 Issuance CE License CMOH of District / DDHS Admin at KMC 90 days from submission of application (as CE Act & Rules) Spl. Secretary (as per CF Act & Rules)   Secretary of the Department  
4 Issuance of PCPNDT License District appropriate authority 90 days from submission of application (no limit as per PCPNDT Act) State Appropriate authority as per PCPNDT Act    
5 Dispensing of free durgs and consumables under JSSK Supdt. / BMOH at Hospital / BPHC Zero delay CMOH / Principal   DHS / DME  
6 Disbursement of incentive for Institutional Delivery under JSY before discharge / transfer of mother    
7 Issuance of disability Certification 90 days from submission of application (no time limit as per Disibility Act)    
8 Medico Legal Certification of injury report Medical Officer first attending the injured 7 days of examination Supdt. Of Hospital   CMOH / Principal  
9 Medical Fitness Certification Supdt. Of Hospital / CMOH DHS / DME   Secretary of the Department  
10 Issuance of Drag license Dy. Director, Drug Control 90 days from submission of application (no limit as per Drug Act) Director, Drug Control    
10 Higher Education  I.     Directorate of State Archives :- 788-HE(Estt.)/1'O'-30/13 DT. 04.05.2015
1 Providing Certified Copies of Calcutta Gazette and Electroal Rolls Assistant Director of State Archives.  30 days Director of State Archives 15 days   Jt. Secy., H.E. Deptt. 10 days
2 Providing Search Cases. Research Room In-Charge
II. West Bengal State Council of Higher Education :-
1 Conducting of inspection and submission of enquiry report in relation to introduction of new subjects / courses / programme in under graduate and post graduate level. Joint Secretary, WBSCHE one month from the date of receipt of proposal complete in al rexpect. Member Secretary, WBSCHE. 15 days Vice Chairman / Chairman, WBSCHE 7 days
2 Inspection for introduction of new degree colleges 3 month from the date of receipt of proposal complete in al rexpect. 2 months one month
III. West Bengal College Service Commission :-
1 Recruitment / Selection of Assistant Professors, Librarians Assistant Secretary, WBCSC Two years from the date of publication of the advertisement Secretary, WBCSC 2 months Charman, WBCSC One month
2 Recruitment of Principals in Government aided Colleges One years from the date of publication of the advertisement
3 Conducting State Elegibility Test for intending Assistant Professors and Librarians. Within one year from the last date of received of application in response to an advertisement subject to the visit of UGC team for result publication.
4 Miscellaneous application Within four months from the last date of receipt of application. One mont 15 days 
IV. West Bengal Joint Entrance Examination Board :-
1 Conducting examinatins for admission toundergraduate / Post-graduate level professional courses. Controller of examinations, WBJEEB Six months from the date of notification. Vice Chairman, WBJEEB Two months Chairman, WBJEEB one month
2 Publication of results. Controller of examinations, WBJEEB Two months from the date of examinations. One month Fifteen days
3 Publication of rank card. Controller of examinations, WBJEEB Twenty days from the date of publication of results. 15 days 7 days
4 Issuance of duplicate rank card / admit card. Section Officer, WBJEEB One month from the date of application. Controller of Examinations, WBJEEB
5 Conducting Counselling for allotment of seaqts for adminission. Registrar, WBJEEB Three months from the date of publication of the results. Vice Chairman, WBJEEB Two months one month
6 Refund of fees to eligible candidates. Accounts Officer, WBJEEB Three months from the colsing date of Counselling Registrar, WBJEEB 45 days Vice-Chairman, WBJEEB 15 days
11 Labour  I. Directorate of Employees' Compensation, West Bengal 1688-GE/G/3A-20/2014 DT. 11.06.2015
1 Supply of certified copy of Judgement and orders P.A. to Commissioner, Employees' Compensation, West Bengal 30 days Commissioner, Employees' Compensation, 2nd Court, West Bengal 45 days Commissioner, Employees' Compensation, West Bengal (Head Office) 60 days
2 Information regarding proceedings 7 days
II. Labour Commissionarate, West Bengal :-
1 Registration and Amendment of Certificate of Registration of Establishment of Principal Employer under the Contract Labour (Regulation and Abolition) Act, 1970 and Rules thereunder. Assistant Labour Commissioner 30 days Deputy Labour Commissioner 45 days Labour Commissioner 60 days
2 Licensing of Contractors and Admendment, Renewal of Lecence under the Contract Labour (Regulation and Abolition) Act, 1970 and Rules thereunder.
3 Registration and  renewal Changes of Certificates of Registration of Shops and Establishments under the West Bengal Shops & Establishment Act, 1963 and Rules thereunder.
4 Registration and amendment of certificate of registration of establishment under the Buildings and others contruction workers (Regulation of Employment and conditions of services) Act, 1996 and Rules therunder. 
5 Registration and mendment of certificate of Registration of Establishment of Principal Employer under the Inter-State Migrant Workmen (Regulation of Employment and Condition of Services) Act, 1979 and Rules thereunder
6 Licensing of Contractors and Amendment, Renewal of Licences under the Inter-State Migrant workmen (Regulation of Employment and condition of services) Act, 1979 and Rules thereunder.
7 Registration and Amendment, Renewal of Certificate of Registration of the Motor Transport undertakings under the Motor Transport Workers Act, 1961 and Rules thereunder.
8 Licensing of Industrial Premises and Renewal of Licenses under the Beedi and Cigar Workers (Conditions of Employment) Act, 1966 and Rules thereunder. 90 days
9 Issuance of Registration Certificate as per the Trade Unions Act, 1926 to the Applicant Trade Unions. Deputy Registrar of Trade Union 42 days Deputy Labour Commissioner (Trade Union Section) Registrar of Trade Union
III. Directorate of Boilers, West Bengal 
1 Issuance of provisional order of Boiler under Form V. Assistant Director of Boilers / Deputy Director of Boilers as applicable 15 days after satisfactory inspection Joint Director of Boilers  45 days Director of Boilers 60 days
2 Issuance of Final Certificate of Boiler under Form VI. 6 months after satisfactory inspection
3 Examination of Boiler under Registration 30 days from the date of receipt of the application for Registration
4 Inspection of Boilers for renewal of certificates 15 days from the date of receipt of the application
IV.Directorate of Factories, West Bengal
1 Approval of Factory plan Inspector of Factories, W.B. 40 days Jt. Chief Inspector of Factories, W.B. 45 days Chief Inspector of Factories, W.B. 60 days
2 Registratio and Grant of license under the Factories Act, 1948. Chief Inspector of Factories, W.B. 65 days Joint Secretary, Labour Department Additional Secretary / Special Secretary, Labour Department
V.Directorate of Employment
1 Registration of candidates in the Employment Exchange Officer-in-Charge of the concerned Employment Exchange Within 1 (one) working day from the date of report with requisite documents Joint Diretor of Employument-in-Charge of the concerned district 15 days Director of Employment, West Bengal 45 days
2 Validation of enrollment of job-seekers in Employment Bank Officer-in-Charge of the Employment Exchange who is validating the enrollment 1 (one) working day after receipt of requisite documents from the concerned job-seeker Nodal officer of Central Management Cell, Employment Bank
VI.West Bengal Labour Welfare Board
1 Scholarshjip / Stipend for higher studies (HS to Post Graduation) to the wards of the employees who have contributed to the Labour Welfare Fund Deputy Welfare Commissioner Within 120 days Joint Welfare Commissioner 45 days Welfare Commissioner 60 days
2 Book Grant for Class IX & Class X to the wards of the employees who have contributed to the Labour Welfare Fund
3 Financial Assistance to the Employees and their family members for critical disease who have contributed to the Labour Welfare Fund. Within 60 days
12 Land & Land Reforms  1 Plot Information B.L. & L.R.O. 2 days S.D.L. & L.R.O. 15 days D.L. & L.R.O. 30 days 1884-LP/5M-27/13, DT. 26.06.2015
2 Certifiedd copy of Record-of-Right (ROR)
3 Certifiedd copy of orders passed under WBLR & WBEA Act
13 Minority Affairs & Madrasah Education  1 Term Loan of National Monorities' Development & Finance Corporation Administrative Officer, West Bengal Monirities' Development & Finance Corporation 3 months General Manager, West Bengal Minorities' Development & Finance Corporation 30 days Managing Director, West Bengal Minorities' Development & Finance Corporation 30 days 634-MD/O/1E(V)-52/13 DT. 18.03.2015 in modification No. 2079-MD/O/1E(V)-52/13 DT. 21.11.2013
2 Micro Finance (DSL) to SHGs Manager (M.F.),  West Bengal Minorities' Development & Finance Corporation
3 Minority Women Empowerment Programme
4 Education Loan Manager (Education),  West Bengal Minorities' Development & Finance Corporation
5 Merit-cum-Means Scholarship
6 Post-Matric Scholarship
7 Pre-Matric Scholarship
8 Post-Matric Stipend (Under Talent Support Programme)
9 Term Loan / Education Loan of NBCFDC Administrative Officer, West Bengal Monirities' Development & Finance Corporation
10 Issuance of no objection certificate and Minority Status Certificate to the Minority Institution Assistant Secretary, MA&ME Department Deputy Secretary Joint Secretary
11 Disposal of Application of Unaided Madrasahs Deputy Director, West Bengal Madrasah Education Directorate Joint Director Director, Madrasah Education
14 Municipal Affairs 1.Water Supply               507/MA/O/C-4/1A-14/2013 DT. 01.11.2013
1.1 Sanction of new houe connection Executive Officer for Municipality Notified Area Authority; Municipal Secretarty for Kolkata Municipal /Corporation, Secretary of the other Municipal Corporation 10 days from receipt of application Chairperson for Municipalities / Notified Area Authorities; Municipal Commissioner for Kolkata Municipal Corporation; and Commissioner for the other Municipal Corporations   District Magistrate for the Municipalities and Notified Area Authorities; and Mayor for all the Municipal Corporations  
1.2 Effecting of new house connection / shifting of water connection 45 days from receipt of application     
1.3 Repairing of water supply line (Minor repairing) 7 days    
1.4 Arresting leakage of water in mains and wash of ferrule 2 days    
1.5 Change of shifting of ferrule 15 days    
1.6 supply of water through taker / lorry Within 24 hours of application    
1.7 Stoppage of misuse of water due to malfunction / remooval of street taps etc. 10 days    
1.8 Replacement of defective metter 30 days    
1.9 Actions against illegal method of taking water from municipal mains 10 days    
2. Sanction of building plan :        
2.1 Approval of Site plan and building plan for the residential buildings having height of 14.5 meters or above 60 days    
2.2 Sanction of Site plan and building plan for the residential buildings having height of 14.5 meters or above    
2.3 Sanction of Site Plan and building plan for commercial or mixed use buildings    
2.4 Sanction of Site Plan and building plan for Institutional buildings    
2.5 Sanction of plan for addition, alteration or repairing of old buildings    
2.6 Initiating actions against illegal buildings / building activities. 15 days    
3.   Birth & Death Registration      
3.1 Issuance of Birth and Death Certificate Within 3 days after receiving report from the concerned Health Centre / Hospital / Nursing Home - if reported within 21 days from occurrence of Birth and Death    
3.2 Birth Certificate in case of domestic bieth or death 7 days after receiving report form the concerned Health Centre / Hospital /  Nursing Home - if reported within 21 days from occurrence of Birth and Death    
3.3 Issuance of copy of Birth and Death Certificagte Within 7 days, if recorded after the birth and death    
3.4 Issuance of Cremation certificate At the time of cremation from the crematorium / burial ground, if cremated or buried, as the case may be, in a crematirium / burial gound of a Urban Local Body.    
3.5 Correction of records related to Birth or Death Cretificate 15 days    
4. Enlistment of Profession Trade and Calling and other licences      
4.1 New Enlistment Certificate 30 days    
4.2 Renewal 10 days    
4.3 Registration of cart, carriage, etc. 15 days    
5. Assessment      
5.1 Assessment of new holding, partition, change of name / correction of records 60 days    
5.2 Issuance of any type of certificate or certified copy    
5.3 Licence for advertisement 45 days    
5.4 Licence of private market 60 days    
6. Conservancy      
6.1 Garbage Cleaning 2 days    
6.2 Removal of animal carcass 1 day    
6.3 Cleaning of drains 7 days    
6.4 Cleaning chocked dran 2 days    
6.5 Cesspool tank was 10 days    
6.6 Cleaning of hyudrants  7days (except in the urgent occasions of water logging)    
6.7 Cleaning of garbage after receipt of Special Cleansing Charge 1 day    
6.8 Removal of materials dumped on the public thoroughfare Within 2 days from the date of expiry of term, as determined byu the Urban Local Body of the ower of such material to remove    
7. Electric      
7.1 Replacement of defective street lamp and repairing (Minor) 7 days    
7.2 Installation of new street light 7 days from the date of completion of installation of ;poles and connection by the electric supply afency.    
8. Public works      
8.1 Repairing work of public thoroughfare, or providing temporary thoroughfare till repairing of the road, to avoid any imminent danger on life and property of public 7 days    
8.2 Repairing of drains 2 to 7 days depending on urgency.    
8.3 Repairing / removal of street furniture    
8.4 Repairing of bridges / culvert or providing temporary thorough fare over any water course till repairing of the bridge / culvert 15 days    
8.5 Restoration of road, drain, culvert, etc. after installation / repairing of water supply / electric / telephone or lines of other utilities lying under or beside such road / drain / culvert, etc. 15 days    
15 Panchayats & Rural Development 1 Registration of vehicles & issue of registration certificate to the owner of a vehicle not registered under the Motor Vehicles Act or otherwise [under Section 47(1)(i) of West Bengal Panchayat Act,1973] Pradhan of the Gram Panchayat concerned 30 days Joint Executive Officer of the Panchayat Samiti 30 days Executive Officer of the Panchayat Samiti 60 days 4246/PN/O/1?4P-3/2013, DT..20.10.2014
2 Issue of Provisional certificate for running trade, wholesale or retail within the area of a Gram Panchayat [under section 47(1)(vii) of the West Bengal Panchayat Act,1973]
3 Granting permission to any person who applies for erecting a new structure or a new building or to make any addition to an existing structure or building having height upto  6.5 metres and plinth area upto 150 sqm in any area within the jurisdiction of a Gram Panchayat in the light of the provision stated under chapter IV of the West Bengal Panchayat (Gram Panchayat Administration) Rules,2004 .
N.B.In case of structures/buildings having greater plinth area and height mentioned above, for which applications are to be sent to the Panchayat Samiti/Zilla Parishad by gram Panchayat for vetting, the relevant provisions of the Act & Rule will be applicable
60 days Executive Officer of the Panchayat Samiti Sub-Divisional Officer having jurisdiction
4 granting permission to any person who applies for erecting a new structure or a new building or to make any addition to an existing structure or building having height upto  6.5 metres and plinth area upto 300 sqm within the area of any development authority under chapter XII of the West Bengal Panchayat(Panchayat Samiti Administration ) Rules,2008 executive Officer of Panchayat Samiti 90 days Executive Officer of the Zilla Parishad Divisional Commissioner
5 Grant of licence to the applicant for carring on any trade or business declared offensive or dangerous by notification by the State Government under sub-section(1) of section 116 of West Bengal Panchayat Act,1973,subject to the fulfillment of provisions stated under rule 58 & 59 of the west Bengal Panchayat (Pachayat Samiti Administration) Rules,2008 30 days Sub-Divisional officer having jurisdiction additional District Magistrate looking after Panchayat matters in the District
16 Power & Non-Conventional Energy Sources 1 Issue of licence to electrical contractors Electrical Inspector(EI) / Deputy Chief Electrical Inspector (Dy. CEI) & Secretary, W.B. Licensing Board (Electrical) 90 days from the date of receipt of complete application Joint Chief Electrical Inspector   Chief Electrical Inspector   809-PO/O/C-IV/1E-132/13 DT. 17.12.2013
2 Renewal of the licence to electrical contractors 15 days from the date of receipt of complete application    
3 Issue of electrical supervisor's certificate of competency (SCC) 180 days from the date of receipt of complete application    
4 Endorsement of further competency in subsequent parts of the SCC issued as above 15 days from the date of receipt of complete application    
5 Renewal of SCC    
6 Issue of electrical workman's permit 365 days from the date of receipt of complete application    
7 Endorsement of further works in subsequent parts of the electrical workman's permit issued as above 15 days from the date of receipt of complete application    
8 Renewal of electrical workman's permit    
9 Grant of certificate of authorization to work as dslift attendant            
9a. Fixing date of examination Dy. Chief Electrical Inspector (Dy. CEI)/Electrical Inspector (EI) & Member-Secretary, WB Lift Committee 60 days from the date of receipt of complete application Jt. Chief Electrical Inspector (JT. CEI)   Chief Electrical Inspector (CEI)  
9b. Issue of certificate of authorization to work of lift attendant 30 days from the date of examination    
9c. Renewal of the authorization certificate 15 days from the date of receipt of complete application    
10 Issue of certificate of registration of person or firm for maintenance of lift      
10a. Fixing date of interview 30 days from the date of receipt of complete application    
10b. Issue of the certificate of registration 15 days from the date of interview    
10c. Renewal of certificate of registration 15 days from the date of receipt of complete application    
11 Inspection and approval of H.V. Installation CEI / Jt. CEI / Dy. CEI / EI (as per different areas allocated to them 16 days for South Bengal and 21 days for North Bengal Deistrict from the date of receipt of complete application Joint Secretary, Department of Power & Non-convenitional Energy Sources appointed as per Section 162(2) of the Electricity Act, 2003   -  
12 Issue of permission to erect a lift / escalator (Form-A) Jt. CEI / Dy. CEI / EI (as per different areas allocated to them 22 days from the date of receipt of complete application Joint Secretary, Department of Power & Non-convenitional Energy Sources appointed as per Section 19(1) of the W.B. Lifts & Escalators Act, 1955   -  
13 Issue of licence to work a lift / excalator 30 days from the date of receipt of complete application in Form - B   -  
14 Renewal of the licence to work a lift / escalator 15 days from the date of receipt of complete application   -  
15 Testing and calibration of KWH meter (accuracy class - 0.5) Dy. CEI / EI (as per different areas allocated to them Joint Secretary, Department of Power & Non-convenitional Energy Sources appointed as per Section 162(2) of the Electricity Act, 2003   -  
17 School Education WBBSE / WBCHE             162-JS/ES/ADM/10M-43/2013 DT. 22.11.2013
1 Duplicate Marksheet / Admint Card / Certificate (Secondary / HS) Dy. Secretary (WBBSE / WBCHE) 15 days Secretary (WBBSE / WBCHE)   Administrator / President (WBBSE / WBCHE)  
2 Correction of Marksheet / Admint Card / Certificate (Secondary / HS) 30 days    
3 Migration Certificate (Secondary / HS) 15 days    
Directorate of School Education            
4 Admission (Primary / Secondary) (Gradian or student may apply for admission and concerned District Inspector of Schools will arrange for admission in any neighbourhood school within one K.M./two k.m. from the residence of the student as per RTE norm) District Inspector of Schools (Primary Education / Secondary Education) 30 days Deputy Director of School Education   Joint Director of School Education  
5 Inspection and DLIT report regarding recognition / NOC of School 45 days for preliminary hearing of the applicant, 60 days for Districty Leval Inspection Team (DLIT) to submit report to Commissioner of School Education Commissioner of School Education   Head of the Department  
18 Technical Education & Training 1 Verification of Diploma Certificate and authentication thereof Secretary of West Bengal State Council Of Technical Education One month Vice-Chairman   Director of Technical Education & Training   1075-TET(Estt.)/4E-120/2013
2 Establishing and Certifying Equivalency Of Certificate of Qualification One month    
3 Verification of  ITI and apprentiship Certificate and authentication thereof Deputy Director(Training),Directorate of Industrial Training One month Joint Director(Training), Directorate of industrial Training   Secretary,State Council of Vocational Training  
4 Conducting Admission Examination for ITI and publications of results thereof  Two months   Director of Technical Education & Training  
5 Complition of Counselling process after conduct of Admission Examination for ITI As per statutory norms laid down by the Controlling Authority    
6 Conducting Admission Examination for Polytechnic (JEXPO) and publications of results thereof  Secretary of West Bengal State Council Of Technical Education Two months from the last date of submission of application Vice-Chairman    
7 Complition of Counselling process after conduct of Admission Examination for Polytechnic(JEXPO) As per statutory norms laid down by the Controlling Authority    
8 Organizing Customised Training for Industry Deputy Director,Directorate of Industrial Training One month Joint Director, Directorate of industrial Training   Director, Directorate Of Industrial Training  
9 Disposal of Pension cases from the end of Directorate of Industrial Training One month    
10 Disposal of Pension cases from the end of Directorate of Technical Education & Training Deputy Director,Directorate of Technical Education & Training One month Joint Director, Directorate of Technical Education & Training   Director, Directorate Of technical Education & Training  
11 Disposal of Pension cases from the end of Department of Technical Education and Training Assistant Secretary of Department of Technical Education & Training One month Deputy Secretary of Department of Technical Education & Training   Joint Secretary of Department of Technical Education  and Training  
12 Merit-cum-means scholarship for Diploma students Assistant Director,Directorate of Technical Education & Training Time to be fixed alongwith Higher Education Department Director,Directorate of Technical Education and Training    
13 Benefit of WBHS-2008 to ex-employees of polytechnic and Directorate of Technical Education & Training Joint Director,Directorate of Technical Education & Training One month    
14 Benefit of WBHS-2008 to ex-employees of ITI and Directorate of Industrial Training Joint Director,Directorate of Industrial Training One month Director,Directorate of Industrial Training    
15 Benefit of WBHS-2008 to ex-employees of the Department of Technical Education & Training and all Directorates when not empowered  Assistant Secretary of Department of Technical Education & Training One month Deputy Secretary of Department of Technical Education & Training    
19 Transport Sub-Divisional M.V. Office             1618-WT/3M/72/2013 & 3916-WT/3M/72/2013 DT. 04.05.2015 & 31.10.2013
1 Registration of Vehicles A.R.T.O. 5 working days S.D.O. 10 working days A.D.M. 15 working days
2 Grant of Driving License
3 Receipt of Tax
4 Issue of particulars of Vehicle Registration Certificate
5 Issue of Particilars of Driving License
6 Issue of Cretificate of Fitness for vehicle
District H.Q.M.V. Office            
1 Registration of Vehocles A.R.T.O. 5 working days R.T.O. 10 working days A.D.M. 15 working days
2 Grant of Driving License
3 Receipt of Tax
4 Issue of particulars of Vehicle Registration Certificate
5 Issue of Particulars of Driving License
6 Issue of Certificate of Fitness for vehicle
PVD, Kolkata            
1 Registration of Vehocles A.R.T.O. 5 working days Asst. Director 10 working days Jt. Director 15 working days
2 Grant of Driving License
3 Receipt of Tax
4 Issue of particulars of Vehicle Registration Certificate
5 Issue of Particulars of Driving License
6 Issue of Certificate of Fitness for vehicle
20 Urban Development a.     Metropolitan Development Branch - Land Manager             3406-UD/O/M/Estt. /E-19/ 2014 DT. 17.10.2014
i) Death Mutation Land Manager 60 days Joint Secretary 30 days Principal Secretary 30 days
ii) NOC non-residential use of residential buildings 30 days
iii) Permission for transfer of land at Bidhannagar & Kalyani
iv) Mutation
b.    Urban Land Ceiling Branch        
i) ULC Clearance Deputy / Joint Secretary 90 days Special Secretary 30 days
ii) Review u/s 34 of UL (C&R) Act, 1976
c.Kolkata Improvement Trust        
i) Issue of Observation Certificate CEO, KIT 30 days Joint Secretary 30 days
d. Estate Office Kalyani        
i) Death Mutation case for the plots in Kalyani Township Estate Manager, Kalyani 30 days Joint Secretary 30 days
ii) NOC for taking House Building loan by mortagaging residential plots in Kalyani
e. New Town Kolkata Development Authority    
i) Mutation Certificate CEO, NKDA 30 (Thirty) days
ii) for erection of sanction of building 60 (sixty) days
iii) Occupancy Certificate  30 (Thirty) days
iv) Trade Licence
v) Birth  & Death Certificate
vi) Water Connection
f. West Bengal Housing Infrastructure Development Corporation            
i) Approval for change of promoter-member of proposed co-operative societies Special Officer (Mktg.) 30 days General Manager (Mktg.) 30 days Joint Managing Director 30 days
ii) Transfers of allotment in favour of legal heir(s) of the deceased allottee  
21 Women Development & Social Welfare and Department of Child Welfare
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