It is an Act passed by West Bengal Legislative Assembly in September,
2013 to provide public services to the citizens in the State of West
Bengal within stipulated time notified by the authority concerned.
This Act will help the citizen to avail the notified public services within the stipulated time.
"Public Authority" means any authority or body or institution of
self-government established or constituted (i) by or under the
Constitution, (ii) by any other law made by the State Legislature (iii)
by notification issued or order made by the State Government and include
(A) Body owned, controlled or substantially financed by the State Government;
(B) Non-government organization substantially financed by, directly
or in-directly by funds provided by the State Government. State
Government from time to time will notify in the Official Gazette the
public authority, services, Designated Officers, Appellate Officer,
Reviewing Officer and stipulated time limit for service for the purposes
of this Act.
Several services are already available under this Act. A few important services are as follows :
a) SC, ST, OBC Certificate.
b) Registration of Vehicles, Grant of Driving License etc.
c) New Ration Card; Change of address, age, surname, head of family
in Ration Card; Duplicate Ration Card; Surrender and transfer of Ration
Card; Revalidation of Ration Card.
d) Plot information; Certified copy of Record of Right (ROR); Certified copy of orders passed under WBLR & WBEA Act.
e) Duplicate / correction of Mark-sheet / Admit Card/ Certificate (Secondary / HS); Migration Certificate (Secondary / HS).
f) Disability Certificate, Janani Suraksha Yojana, Birth Certificate,
Death Certificate, Medical Certification of cause of Death, issuance of
Drug licenses etc.
State Government from time to time will notify in the Official
Gazette the public services and stipulated time limit for service for
the purposes of this Act.
The eligible citizen shall apply to the Designated Officer for
obtaining the service in prescribed form for that particular service
along with the documents required for providing the service.
The citizen shall get an acknowledgement in Form I after receipt of
the application by the Designated Officer or his / her authorised
The acknowledgement will be issued to the applicant in Form I
containing the due date of service if all the essential documents are
attached with the application. Otherwise the due date of service will
not be mentioned.
The citizen can get the information of the status of the application
by giving his No. and Date of receiving application in the office of the
Designated Officer, which are mentioned in the acknowledgement.
The information may also be available in the website of the Department concerned.
The Designated Officer shall cause to display all relevant
information related to services, stipulated time limit, Designated
Officer, Appellate Officer and the Reviewing Officer on the Notice Board
of the office for convenience of the public. All documents that are
required to be enclosed with the application for receiving the service
and the Forms appended to these Rules shall also be displayed similarly.
In addition, the Secretary of the Department concerned shall also
cause this information to be available on the website of the Department.
The Designated Officer can authorise any of his / her subordinate
officer to receive the application and issue acknowledgement. The name
of the authorised officer will be displayed in the Notice Board.
For each service, the essential documents to be attached along with
the application will be displayed on the Notice Board by the Designated
Officer. Accordingly, the applicant has to submit the essential
documents along with the application to make it complete in all respect.
Due date of service will be mentioned by the officer concerned only
when the application is complete in all respect.
The Designated Officer on receipt of an application shall within the
stipulated time limit either provide service or reject the application
and in case of rejection of application, shall record the reasons for
not providing service in writing and intimate to the applicant.
No, the public holidays shall not be included in the stipulated time limit for providing the service.
The applicant whose application has been rejected by the Designated
Officer or who is not provided with the service within the prescribed
time limit may file an appeal.
The applicant can file the appeal within 30 days from the date of
receipt of the order of rejection of application or the expiry of the
stipulated time limit.
No fee shall be required for appeals and revisions.
The applicant aggrieved by the order of the Designated Officer may
file appeal before the Appellate Officer in From II along with following
information /documents :
The Appellate Officer may order the Designated Officer to provide the
service within the specified period or may reject the appeal.
An aggrieved appellant may prefer a second appeal against the decision of the Appellate Officer before the Reviewing Officer.
The appellant aggrieved by the order of the Appellate Officer shall
file appeal before the Reviewing Officer within 60 days from the date on
which the decision was made.
The applicant aggrieved by the order of the Appellate Officer may
file appeal before the Reviewing Officer in From III along with
following information /documents.
While deciding the application for appeal the Appellate Officer or the Reviewing Officer shall –
The notice of hearing of application for Appeal or Revision may be served in any of the following manner-
In every case the appellant or applicant at revision shall be
intimated of the due date of hearing, at least seven clear days prior to
such date of hearing.
Yes. The order passed in the first appeal or second appeal shall be
in writing. Copy of the order in appeal shall be given to the appellant,
Designated Officer or the Appellate Officer, as the case may be.
In the case of imposition of penalty, the Reviewing Officer shall
forward a copy of his / her order to the authority concerned, with
instructions to deduct the amount of fine from the
salary/honorarium/remuneration of the Designated Officer or of the
Appellate Officer, as the case may be.
In the event of recommendation for disciplinary action against the
Designated Officer or the Appellate Officer, as the case may be, the
Reviewing Officer shall forward a copy of the order to the appointing
The Appellate Officer and Reviewing Officer shall while deciding an
appeal under this section, have the same powers as are vested in civil
court while trying a suit under the Code of Civil Procedure, 1908 in
respect of the following matters, namely:-
(a) Requiring the production and inspection of documents;
(b) Issuing summons for hearing to the designated officer and appellant; and
(c) Any other matter which may be prescribed.
The Designated Officer or Appellate Officer aggrieved by any order of
Reviewing Officer in respect of imposing penalty under this Act, may
make an application for revision of the order to the officer nominated
by the State Government who shall be not below the rank of Joint
Secretary to the Government or its equivalent rank, within the period of
sixty days from the date of that order.
Yes. The Competent Officer will recommend cash incentive not
exceeding one thousand rupees in favour of a Government employee against
whom no default is reported in one financial year. On such
recommendation, the Government or the local body or the public authority
concerned, as the case may be, shall be competent to grant such
incentive as it deems fit and proper, not exceeding the amount as
recommended by competent officer along with certificate of appreciation
which shall be duly recorded in his service book. The State Government
will, by order, determine the criteria for awarding cash incentive.
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