Government of West Bengal
Right to Public Services
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Handbook on the WB Right to Public Services Act, 2013

Cover Page
Message from The Hon'ble Chief Minister, Government of West Bengal
Foreword by The Hon'ble Minister in-charge, Consumer Affairs Department, Government of West Bengal
Preface by The Secretary, Consumer Affairs Department
Content
Salient Features
Frequently Asked Questions
The West Bengal Right to Public Services Act, 2013
The West Bengal Right to Public Services Rules, 2013
List of Departments of Govt. of West Bengal who have issued notifications under WBRTPS Act, 2013:

Sl. No. Name of the Department/ Municipal Corporation / Municipality Page No.
1 Backward Classes Welfare Department 27
2 Environment Department 29
3 Fire & Emergency Services Department 31
4 Food & Supplies Department 33
5 Health & Family Welfare Department 35
6 Higher Education Department 37-38
7 Land and Land Reforms Department 39
8 Minority Affairs & Madrasah Education Department 41-42
9 Panchayats & Rural Development Department 43-44
10 Power & Non-Conventional Energy Sources Department 45-47
11 School Education Department 49-50
12 Technical Education & Training Department 51-53
13 Transport Department 55
14 Urban Development Department 57-58
15 Women Development & Social Welfare and Department of Child Development Department 59
16 Municipal Affairs Department 61-63
17 Kolkata Municipal Corporation 65-79
18 Chandernagore Municipal Corporation 81-85
19 Balurghat Municipality  87-90
20 Baruipur Municipality 91-93
21 Bhatpara Municipality 95-99
22 Burdwan Municipality 101-104
23 Cooch Behar Municipality 105-108
24 Dhupguri Municipality 109-112
25 English Bazar Municipality 113-116
26 Kalna Municipality 117-121
27 Raghunathpur Municipality 123-126
28 Rampurhat Municipality 127-130
29 Ranaghat Municipality 131-136
30 Tamluk Municipality 137-140

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Nodal Department
Consumer Affairs Department, Government of West Bengal

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