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Major Initiatives

	Ensuring consumer education through Regional centres for Consumer Education & Fair Business Practices at three Divisions.
	Campaigning consumer awareness Regular monitoring in the District Consumer Protection Council.
	Speeding up redressal of consumer grievances through computerised processing by NIC.

Launching various enforcement programmes frequently to minimize fraudulent trade practices.

Setting up a Food Testing Laboratory in Siliguri.

Relocating the District Forum,the regional office of the Directorate & the Assistant Controller of LM in a single building to provide more effective & integrated services to the consumers.

Making State ConsumerHelp-Line operational.

Mediation at the Directorate Head Quarter of CA & FBP and at the District Level by Consumer Welfare Officer.

Construction of the Netaji National Institute of Consumer Educationat Chinsurah,District Hooghly.

Financial assistance to NGOs/VCOs from State Consumer Welfare Fund.